Access for everyone

Ever found yourself lost in an unfamiliar area, not knowing which way to turn? That feeling of being lost and vulnerable is familiar to many people who are suddenly affected by disability either personally or through friends and family. It is not always easy to find the right place to go for advice and information and many people are often left feeling alone and isolated.

On this page, you will find some useful information and services available in Basingstoke and Deane.

Disability signpost service

The Disability Signpost Service helps guide disabled people, their carers, friends and family to the right source of information and advice. Information on a wide range of topics including transport, benefits, housing and volunteering is available.

The service is being provided by the Disability Forum in conjunction with the Basingstoke Discovery Centre and will be available on the first working Tuesday of the month in the Discovery Centre between 10am and 1.30pm.

For further information, visit Basingstoke Discovery Centre’s website or email Basingstoke Disability Forum or phone 01256 423869.

View the access guide for Basingstoke Discovery Centre


Dial-a-Ride is a door to door transport service for anyone who finds it difficult to use ordinary buses. The minibuses are specially adapted with handrails, low steps and ramps for people using walking frames or wheelchairs. You can use the service if you have a mobility or sensory impairment, you do not have to be a wheelchair user. The cost of the service is based on a system similar to bus fares. Please note that Dial-a-Ride services cannot be used for hospital appointments.

To register and make bookings call 01256 462101.

You can view an access guide for Dial-a-Ride at DisabledGo.


DisabledGo, a national charity offers detailed and up-to-date access information for over 500 venues in the area through funding from the council.

This is a free service and no registration is required. If you see the DisabledGo logo on any of our webpages, click on it and you will be able to find up to date access information about that service or venue.

To view the accessibility information, visit the DisabledGo website.


Shopmobility Basingstoke provides facilities for those with mobility issues and has a wide range of scooters and wheelchairs for all abilities.

Their friendly and helpful team of staff and volunteers will help you choose the right equipment and explain how to use it safely and confidently. Registration is quick and easy and equipment can be hired for a small fee, either for the day or for holidays or weekends away.

You can find Shopmobility in Lower Church Street near the centre of Basingstoke, just follow the signs by road or call them on 01256 476066 if you are using public transport and they may be able to meet you with a scooter or wheelchair.

For more information, including how to contact Shopmobility Basingstoke, please visit their web site:

View the disabled access guide for Shopmobility.

Further advice and support

Registering as disabled

Disability Registration cards are free. They are valid for life and are a quick and easy way of proving that you have a disability and need to use facilities provided for disabled people.

Register as disabled.


From housing and employment to personal development and care, Enham delivers a wide range of essential services that provide choice and empower people to make their own decisions about their lives.

Click here to see how Enham can help you.


Mencap is the UK's leading learning disability charity working with people with a learning disability and their families and carers.

Visit Mencap's website.


GOV.UK website offers information, advice and support about employment, finances, home and housing options, education and training, rights and obligations, motoring and transport to find the assistance they require.

Disabled Persons Transport Advisory Committee

Information can be obtained on, air travel, buildings, buses, education, maritime, motoring, taxis/PHVs, trains, door to door and personal mobility.

The web site also provides information on, access for all and the DPTAC access directory.

Visit the DPTAC website.

Basingstoke Voluntary Action (BVA)

BVA is the professional help and advice centre for voluntary organisations in Basingstoke and Deane. Their ‘Merlin’ directory shows what help is available from the voluntary and community sector in the borough.

Find out more about the local volunteering opportunities available in the area or phone 01256 423816.

Down's Heart Group

A charity offering support and information relating to heart conditions associated with Down's Syndrome.

For further information, visit the Down's Heart Group.

Sensory loss

For further help and advice please visit Hampshire County Council's webpage on sensory loss.

Learning disabilities

Hampshire County Council's Adult Services department offers a number of different services to help people with learning disabilities and their carers. Visit Hampshire County Council's webpages on Learning Disabilities for more help and advice.

Shaw Trust

Shaw Trust is a national charity that provides training and work opportunities for people who are disadvantaged in the labour market due to disability, ill health or other social circumstances. We are the largest UK provider of employment services for disabled people. Click here to see what the Shaw Trust can offer you.


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