Claiming housing benefit and/or council tax support

Can I claim housing benefits and/or council tax support?

Use our benefits calculator to find out if you are entitled to claim:

Benefits calculator

This will show if you are entitled to claim housing benefit or council tax support. It will enable you to complete an online claim form. Please note that this is a guide only. If you rent privately you will need to enter your Local Housing Allowance (LHA) figure when asked how much rent you are charged. To find out how much your LHA figure is please see LHA rates.

  • If you have reached the qualifying age for pension credit, please contact The Pension Service by:
  • If you are of working age and need to claim for a state benefit, for example:
    • Income Support
    • Job Seekers Allowance
    • Incapacity Benefit

please contact the Department for Work and Pensions on 0800 023 4888.

Benefit applications for people who are self employed

If you are currently self-employed, you will also need to complete the self-employed application form.

Please complete, sign and return the form(s) and supporting documents to:

Freepost RTGG-URTL-BZLK
Basingstoke and Deane Borough Council
Civic Offices
London Road
Basingstoke
RG21 4AH

Remember to enclose all supporting documents. If you don't have your supporting documents, return your form first, as this may affect the date benefits become payable.

If you need to visit us, our opening hours are Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4:30pm. Please bring with you your completed application form, together with all supporting documents.

What happens next?

When we receive your application form(s) and supporting documents, we'll assess your entitlement to housing benefit and/or council tax support. We will then write to you to confirm your entitlement. Should we require any further information we will contact you direct.

If you think your housing benefit is wrong

If you think the amount or calculation of your housing benefit is wrong, we can look at it again. You should write to us within one month of the date of the decision notice that you have received. You will need to give us full reasons why you think the decision is wrong. You should also provide any additional evidence to support your appeal.

If we are unable to change our decision, you may have a further right of appeal to the Tribunal Service. This is an independent tribunal that hears housing benefit and social security appeals. We will advise you in our reply whether you have a further right of appeal, and how to do so.

If you think your council tax support is wrong

If you think the amount or calculation of your council tax support is wrong, we can look at it again. You should write to us within one month of the date of the decision notice that you have received and give us full reasons why you think the decision is wrong, and you should provide any additional evidence to support your appeal.

You can appeal to the Valuation Tribunal if we are unable to change our decision. If you have not heard from us within two months of your appeal, you can write to the Valuation Tribunal.

Backdating your housing benefit/council tax support

If you are over pensionable age your claim for housing benefit and/or council tax support can be backdated up to a maximum of three months.

If you are under pensionable age you may ask for your claim to be backdated:

  • by one month prior to your application for housing benefit
  • for up to six months for council tax support.

You must prove that you had a good reason for failing to apply at the correct time. This is called "good cause". You will be asked to provide supporting evidence, for example a letter from your doctor to support an illness.

Need extra help with your housing costs?

Are you in receipt of housing benefit or Universal Credit? If the amount you receive is less than your full rent liability, you could apply for a Discretionary Housing Payment (DHP).

DHP is a short-term measure to help you make changes to your expenditure or look for alternative, cheaper accommodation. They are from a cash-limited fund given to local authorities each year and are only awarded in cases of financial hardship. You can request either a short-term regular payment or a lump sum payment.

There are various circumstances that dictate what a DHP can and cannot be considered for. You will find more information on these circumstances in the ‘Discretionary Housing Payments Guide’ below. It is possible to consider a DHP for such things as:

  • low income
  • non-dependant deductions
  • spare room deductions
  • help with rent in advance
  • removal expenses in relation to properties in Basingstoke and Deane.

How do I apply for a Discretionary Housing Payment?

If you are in receipt of housing benefit, please click the link below and complete the form. Please provide as much information as possible about your financial circumstances:

DHP claim for housing benefit

Jobseekers allowance and tax credits

For details of jobseekers allowance and other benefits, visit the Job Centre Plus website https://www.gov.uk/contact-jobcentre-plus or call 0800 055 6688.

For information on tax credits, visit the GOV.UK website https://www.gov.uk/browse/benefits/tax-credits.

Contact details

Benefits team

If you have an enquiry about benefits, send a message to the Benefits Team

Telephone: 01256 844844

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