This black and white header is for the print version of the page

Better, faster broadband for Basingstoke

Are you able to access super- fast broadband?

2010 saw Basingstoke become one of only two towns in the South East where the first phase of Next Generation Access Broadband was installed, this meant Openreach upgraded parts of our local network that connects thousands of homes and businesses in certain areas of the town to the telephone exchange that serves them. New ‘next generation’ fibre connections were installed which now provide higher speeds to deliver a wider range of online business and consumer broadband services.

Although this was good news for those upgraded, there were still many areas that suffered with poor broadband speeds.

Since then, we have been working behind the scenes on your behalf to upgrade the areas that were missed out in the first phase, and are pleased to announce that December 2011 saw an additional 20 cabinets upgraded to provide superfast broadband meaning over 400 additional postcode areas are able to access to the service.

These latest improvements have been well received by residents and the businesses that can now access this greatly improved service, there are still many urban areas in Basingstoke that still suffer.

What if my home or business was not part of the upgrade?

Improving and upgrading broadband services is commercially driven, taking into account the size of a cabinet and if the technology will guarantee the required minimum speed.

While the council is using its voice to lobby for more areas of Basingstoke and Deane to be included in the future phases of upgrades, there are ways you can help your area!

You need to register your details directly on BT's Infinity checker, once you have checked to see if you are able to access the service, a form will appear where you can register your details.

You will also need to register on Openreach's 'Expression of Interest Form'

THE GREATER THE RESPONSE FROM RESIDENTS AND BUSINESSES THAT REGISTER, MEANS, A GREATER CHANCE OF IMPROVING BROADBAND SPEEDS IN YOUR AREA.

SO PLEASE REGISTER YOUR DETAILS ON THESE SITES!

The benefits of superfast broadband

The new fibre connections mean that homes and businesses in Basingstoke are able to benefit from download speeds of up to 40 Mb / MEGs (with a guaranteed minimum of 15 Mb/ MEG) and upload speeds of up to 5 MEGs, allowing you to:

  • Download music tracks in less than 5 seconds
  • Game online in HD
  • Watch movies and sports events online in HD
  • Video conference easily with friends and family

What’s more everyone in your household will be able to do want they want online at the same time.

How can I find out if my home or business can access super-fast broadband? By contacting, Andrew Dowling, Business Support Officer on 01256 845359 or email andrew.dowling@basingstoke.gov.uk

Who are Openreach?
Openreach installs, services, supports and maintains the wiring, fibres and connections which link tens of millions of homes and businesses in Britain to their Communications Providers' networks. For more information on how Openreach is helping to deliver super fast broadband services visit their new microsite, Broadband Access for Everyone.

Basingstoke Broadband Campaign
Basingstoke Broadband campaign has been set up by residents, supported by the council, it is dedicated to improving the town’s broadband connection speeds

On the site you will find tips for improving your internet connection, actions you can take to help improve the overall infrastructure, a discussion area where you can talk about the Basingstoke Internet issue and a history of the problem.
Click here to go to the website

Do you live in Chineham?

The Spot Light on Chineham website has a large amount of information about what is going on in Chineham and the Taylor's Farm development, it also has a broadband petition for residents and businesses to sign, click here to visit the website.

One resident has taken the proactive approach to create information, advice and useful links to highlight what is happening in the Chineham area.
Click here to find out more.