Licence summary
To run a business selling pet animals in the borough of Basingstoke and Deane, you need a licence from Basingstoke and Deane Borough Council. This includes all commercial selling of pet animals, including pet shops and businesses selling animals over the internet or from the home.
Eligibility Criteria
Applicants for a pet shop licence must not be disqualified from keeping a pet shop.
Regulation Summary
A summary of the regulation relating to this licence
Application Evaluation Process
A fee of £153 is payable for an application for a licence to keep a Pet Shop.
Please be aware annual licences run from 1 January to 31 December irrespective of the licence issue date.
The following criteria will be considered when the application is being evaluated, local authorities must have regard to the following when considering an application for a pet shop licence:
- that animals will be kept in suitable accommodation, for example in regards to temperature, size, lighting, ventilation and cleanliness
- adequate food and drink will be provided to the animals and they will be visited at suitable intervals
- that any mammalian animals will not be sold too young
- that steps are taken to prevent disease spreading among the animals
- that adequate fire and emergency provisions are in place
Conditions can be attached to a licence to ensure that the above are complied with.
This council actively discourages the sale of cats and dogs from pet shops within the borough.
Renewal Applications
Licence holders will receive a reminder letter when their licence is due for renewal. The act requires that licences run from 1 January to 31 December irrespective of the original licence issue date. On receipt of your application you will be contacted by the Licensing Team to arrange an inspection of your premises. Following the inspection the licence will be renewed subject to any additional conditions or officer recommendations .
When should I expect a decision?
It is in the public interest that the Licensing Team must process your application before it can be granted. If you have not heard from the licensing team within three months of the application please contact us. You can do this online if you applied through the UK Welcomes service or use the contact details below.
Apply Online
Apply to run a pet shop
Apply to renew your pet shop licence
Tell us about a change to your existing pet shop
Application forms can also be downloaded at the below link and sent by post to the licensing team.
Failed Application Redress
Please contact Basingstoke and Deane Borough Council in the first instance.
Any licence holder aggrieved by a condition attached to a licence may appeal in writing within 21 days to the council's Licensing Committee. Alternatively you may appeal within 21 days to the Magistrates Court.
Licence Holder Redress
Any licence holder who objects to a condition attached to a licence may appeal to the local Magistrates Court in writing within 21 days to the council's Licensing Committee. Alternatively you may appeal within 21 days to the Magistrates Court.
Consumer Complaint
We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form a letter (with proof of delivery). If that has not worked and you are located in the UK, Consumer Direct will give you advice. From outside the UK contact the UK European Consumer Centre.
Other Redress
If you are not happy about other issues such as nuisance (for example noise, dust and drainage), please contact Basingstoke and Deane Borough Council.
Trade Associations
Pet Care Trust (PCT)
Applications or general enquiries should be addressed to the Licensing Team at the address below.
Licensing Team
Civic Offices
London Road
Basingstoke
RG21 4AH
01256 844844
licensing@basingstoke.gov.uk
