Priorities
Each complaint will be logged and acknowledged within five working days of receipt, and a case officer allocated to it. A site visit will be arranged according to the severity of the alleged breach of planning control. We have 4 levels of priority:
Priority 1 – Urgent - site visit within 2 working days
i.e: development causing serious threat to health and safety or permanent, serious damage to the environment
Priority 2 – High priority - site visit within 5 working days
i.e less urgent but considered harmful with the potential to escalate
Priority 3 – Standard priority – site visit within 20 working days
i.e. majority of cases, possible breach but likely to remain stable
Priority 4 – Low priority – site visit when workloads and resources allow
i.e. minor cases e.g. satellite dishes, adverts, sheds, walls, fences
