If you have a problem on a bus journey, please let the bus company know first. If you don't feel they have resolved it to your satisfaction, Bus Users UK, an independent organisation that represents bus passengers, may be able to help. Email, phone or write to them giving them as much detail as you can. They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty. Their contact details are as follows:-
Bus Users UK
PO Box 119
Shepperton
TW17 8UX
Tel: 01932 232574
Email: enquiries@bususers.org
Website: www.bususers.org
Write to them with as much detail as possible including copies of correspondence with the bus or coach company.
The borough council can only help with the Centre Shuttle bus service, and the county council only has direct influence over bus services supported under contract so is only able to offer limited help if the complaint relates to a commercial service. If you wish to contact the county council, you can telephone them on 0845 603 5633 or fill in one of their enquiry forms. In the case of a complaint, it is helpful if you make contact as soon as possible. It is useful if you retain your ticket from your journey as this will assist in the investigation of the matter.
In the case of a complaint, it is helpful if you make contact as soon as possible and it is useful if you retain the ticket from your journey as this will assist in any subsequent investigation.
