Frequent Roads and Highways enquiries - who to contact

The Council works closely with Hampshire County Council on road and traffic issues, and for this reason it can often be difficult to distinguish who is responsible for a certain issue. In order to help clarify some of the most common enquiries this page sets out who is responsible for what and provides contact details.

If having reviewed the list you are still unsure who to contact for a roads/highways issue, your first point of contact should be your local Hampshire County Council Highways team on 0845 603 5633.

Highway maintenance roads, pavement and subway repairs damaged signs faded road markings highway flooding road opening notices winter gritting trip hazards surface dressing overhanging trees/vegetation Is a road public highway? vehicular/pedestrian dropped kerbs	Economy, Transport and Environment Department Hampshire County Council The Castle Winchester S023 8UD Tel: 0845 603 5633 Email: roads@hants.gov.uk Internet: www.hants.gov.uk/roads
Assistance for the disabled grant aid for pedestrian and vehicular dropped kerbs provision of on-street disabled parking bays	Neighbourhood Development Basingstoke & Deane Borough Council Civic Offices London Road Basingstoke RG21 4AH Tel: 01256 844844 Email: neighbourhood.dev@basingstoke.gov.uk
New footways requests for new footways
Traffic management traffic calming parking controls new/improved road signing and lining directional signs tourism signs HGV controls banned turns one way streets road closures
New street lights or street lighting maintenance requests for street lighting street lighting faults illuminated signs and bollards	SSE Contracting Unit 1 Royal London Park Flanders Road Hedge End Eastleigh SO30 2LG Tel: 0845 603 5633 (HCC Contact Centre, office hours only) Email: hampshirepfi@ssecontracting.com Internet: www.hants.gov.uk/street-lighting
Regulatory services licences for: skips scaffolding banners on/over the highway	Highways team Economy, Transport and Environment Department Hampshire County Council The Castle Winchester S023 8UD Tel: 0845 603 5633 E-mail: roads@hants.gov.uk Internet: www.hants.gov.uk/roads
Highway development control highway advice relating to: planning applications planning appeals planning enforcement	Planning and Transport Basingstoke & Deane Borough Council Civic Offices London Road Basingstoke RG21 4AH Tel: 01256 844844 Email: development.control@basingstoke.gov.uk Internet: http://www.basingstoke.gov.uk/browse/environment-and-planning/planning/
Transport strategy public transport concessionary fares new bus shelters new cycle routes	Planning and Transport Basingstoke & Deane Borough Council Civic Offices London Road Basingstoke RG21 4AH Tel: 01256 844844 Email: transport@basingstoke.gov.uk Internet: www.basingstoke.gov.uk/services/transport/
Highway adoptions highway queries relating to new developments	Hampshire County Council Highways M3 Motorway Compound Hook Hampshire RG27 9AA Tel: 0845 603 5633
Safety engineering accident sites and casualty figures data analysis road safety audits anti-skid surfaces highway safety schemes	Road Safety team Economy, Transport & Environment Department Hampshire County Council The Castle Winchester SO23 8UD Tel: 01962 846881 Internet: www.hants.gov.uk/roadsafety
Intelligent traffic systems implementing and maintaining: traffic signals signal controlled crossings traffic information signs (variable message signs)	Intelligent Traffic Systems team Economy, Transport & Environment Department Environment Department Hampshire County Council Monument House Upper High Street Winchester SO23 8UT Tel: 01962 847997 Internet: www.romanse.org.uk
Street cleaning and street trading abandoned vehicles dead animals fly tipping vandalism dog fouling noise nuisance street nameplates fast food vans in lay-bys selling of vehicles from the highway bus shelters*	Environmental Care team Basingstoke & Deane Borough Council Civic Offices London Road Basingstoke RG21 4AH Tel: 01256 844844 Council owned shelters are those with steel mesh panels. All others within the town area are owned by Adshel. Telephone 0800 7313699, preferably with the shelter number to hand. Bus shelters in rural areas are usually the responsibility of the local Parish/Town Council.

Highway maintenance

roads, pavement and subway repairs
damaged signs
faded road markings
highway flooding
road opening notices
winter gritting
trip hazards
surface dressing
overhanging trees/vegetation
Is a road public highway?
vehicular/pedestrian dropped kerbs

Economy, Transport and Environment Department
Hampshire County Council
The Castle
Winchester
S023 8UD
Tel: 0845 603 5633
Email: roads@hants.gov.uk
Internet: www.hants.gov.uk/roads

Assistance for the disabled

grant aid for pedestrian
and vehicular dropped
kerbs
provision of
on-street disabled
parking bays

Neighbourhood Development
Basingstoke & Deane Borough Council
Civic Offices
London Road
Basingstoke
RG21 4AH

Tel: 01256 844844
Email: neighbourhood.dev@basingstoke.gov.uk

New footways

requests for new footways

Traffic management

traffic calming
parking controls
new/improved road signing and lining
directional signs
tourism signs
HGV controls
banned turns
one way streets
road closures

New street lights or street lighting maintenance

requests for street lighting
street lighting faults
illuminated signs and bollards

SSE Contracting
Unit 1 Royal London Park
Flanders Road
Hedge End
Eastleigh
SO30 2LG
Tel: 0845 603 5633 (HCC Contact Centre, office hours only)
Email: hampshirepfi@ssecontracting.com
Internet: www.hants.gov.uk/street-lighting

Regulatory services

licences for:

skips
scaffolding
banners on/over the highway

Highways team
Economy, Transport and Environment Department
Hampshire County Council
The Castle
Winchester
S023 8UD
Tel: 0845 603 5633
E-mail: roads@hants.gov.uk
Internet: www.hants.gov.uk/roads

Highway development control

highway advice relating to:

planning applications
planning appeals
planning enforcement

Planning and Transport
Basingstoke & Deane Borough Council
Civic Offices
London Road
Basingstoke
RG21 4AH

Tel: 01256 844844
Email: development.control@basingstoke.gov.uk
Internet: http://www.basingstoke.gov.uk/browse/environment-and-planning/planning/

Transport strategy

public transport
concessionary fares
new bus shelters
new cycle routes

Planning and Transport
Basingstoke & Deane Borough Council
Civic Offices
London Road
Basingstoke
RG21 4AH

Tel: 01256 844844
Email: transport@basingstoke.gov.uk
Internet: www.basingstoke.gov.uk/services/transport/

Highway adoptions

highway queries relating to new developments

Hampshire County Council Highways
M3 Motorway Compound
Hook
Hampshire
RG27 9AA

Tel: 0845 603 5633

Safety engineering

accident sites and casualty figures
data analysis
road safety audits
anti-skid surfaces
highway safety schemes

Road Safety team
Economy, Transport & Environment Department
Hampshire County Council
The Castle
Winchester
SO23 8UD

Tel: 01962 846881
Internet: www.hants.gov.uk/roadsafety

Intelligent traffic systems

implementing and maintaining:

traffic signals
signal controlled crossings
traffic information signs (variable message signs)

Intelligent Traffic Systems team
Economy, Transport & Environment Department
Environment Department
Hampshire County Council
Monument House
Upper High Street
Winchester
SO23 8UT

Tel: 01962 847997
Internet: www.romanse.org.uk

Street cleaning and street trading

abandoned vehicles
dead animals
fly tipping
vandalism
dog fouling
noise nuisance
street nameplates
fast food vans in lay-bys
selling of vehicles from the highway
bus shelters*

Environmental Care team
Basingstoke & Deane Borough Council
Civic Offices
London Road
Basingstoke
RG21 4AH

Tel: 01256 844844

*Council owned shelters are those with steel mesh panels. All others within the town area are owned by Adshel. Telephone 0800 7313699, preferably with the shelter number to hand.

* Bus shelters in rural areas are usually the responsibility of the local Parish/Town Council.