Bus stops and shelters

Maintenance of existing shelters

Bus shelters are routinely inspected and repairs carried out as necessary. If you see any vandalism or damage to a bus shelter which requires repair please report it to us by clicking the button below.

The majority of bus shelters in Basingstoke and Deane are owned by Basingstoke and Deane Borough Council (BDBC) or Clear Channel UK. Once we receive a report of a damaged bus shelter, we will complete the work or contact Clear Channel on your behalf. Work will be completed within the following timescales:

BDBC owned shelters

  • Offensive graffiti removal – within 24 hours.
  • Glass/polycarbonate – made safe within 24 hours.
  • Emergency damage – will be inspected within three hours. All dangerous structural repair requirements should be completed within 24 hours.

Clear Channel owned shelters

  • Offensive graffiti removal – within two working days.
  • Illumination – within three working days.
  • Glass/polycarbonate – made safe within three hours. Full repair within three working days.
  • Emergency damage – will be inspected within three hours by Clear Channel to determine what action is required.

Some bus shelters are owned by town or parish councils or may be privately owned and you will need to contact the owner direct. Our form will show you if a bus shelter is not owned by BDBC or Clear Channel.

Alternatively, you can report vandalism or damage to a bus shelter by calling 01256 844844.

Requests for new bus shelters

Local bus operators work with the Highway and Public Transport authority; Hampshire County Council to decide where bus stops are located.

In many cases bus shelters have already been provided at existing bus stops; but from time to time, we provide additional shelters where required. New requests for bus shelters can be made by emailing engineering@basingstoke.gov.uk or in writing to:

Engineering Services
Basingstoke and Deane Borough Council
Civic Offices
London Road
Basingstoke
RG21 4AH

When deciding whether or not to provide a bus shelter, we take into consideration the following:

  • how many bus services use the bus stop
  • how popular the bus stop is
  • the distance of the bus stop from potential demand, for example residential areas or employment centres
  • whether the bus stop location has any special circumstances, for example is it near to residential sheltered housing or a school
  • whether there are any objections from adjacent properties
  • the width of footway
  • any road safety concerns (including the possible obstruction of sight lines)
  • the location of and possible conflict with any underground services
  • whether planning consent is required
  • the availability of funding to provide and maintain a bus shelter.
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