We welcome your feedback about our services because your comments contain valuable information which we can use to help us improve further.
For details of our service standards see our
Customer Charter.
Making a comment or compliment
Do you have an idea for improving our services, if you do we would like to hear about it, or you may want to compliment us or an individual officer for a job well done or service provided. To do this, please use our
online form or you can download and return the comments, compliments and complaints form at the bottom of this page.
Alternatively, you can get in touch with us by:
- Telephone: 01256 844844, lines are open from Monday to Thursday 8.30am to 5.30pm and Friday 8.30am to 5pm, except on Bank Holidays
- Email: customer.service@basingstoke.gov.uk
- Fax: 01256 845200
- BT Relay: 18001 01256 844844
Making a complaint
If you are dissatisfied with something the council has done, please let us know.
How we handle complaints
Step one
When your complaint is received, it will be acknowledged within two working days.
Please allow the manager responsible for the service the opportunity to put matters right in the first instance. We will try to resolve your complaint within 10 working days, but if this is not possible, we will tell you when you can expect a full response.
We will make every effort to ensure that your complaint is resolved to your satisfaction at this stage.
Please use our
online form or you can download and return the comments, compliments and complaints form at the bottom of this page.
Alternatively, you can get in touch with us by:
- Telephone: 01256 844844, lines are open from Monday to Thursday 8.30am to 5.30pm and Friday 8.30am to 5pm, except on Bank Holidays
- Email: customer.service@basingstoke.gov.uk
- Fax: 01256 845200
- BT Relay: 18001 01256 844844
Step two
If you are not satisfied with our initial response, you can ask the Chief Executive to investigate your complaint, by:
Step three
If you are not happy with the way we deal with your complaint, you can ask the Local Government Ombudsman to carry out an independent review.
The Ombudsman is an independent person who investigates complaints against councils. The Ombudsman will expect you to have complained to the council first before contacting them.
For more information about our complaints procedure please view How to let us know your comments, compliments or complaints about council services
If your complaint is about one of the following, please take a look at the relevant link below:
Documents
