Basingstoke and Deane Borough Council provides a wide range of services for around 160,000 residents and millions of visitors to the borough every year.
We are committed to providing customers with first-rate, value-for-money services. We want to keep improving and, hopefully, exceeding the expectations of our customers. To ensure we are doing this, we welcome feedback, good or bad, about our services.
Comments or compliments
If you would to compliment us on a good service you've received or comment on how we could improve, you can use our online form or download and return the comments, compliments and complaints form at the bottom of this page.
Alternatively, you can get in touch with us by:
- Telephone: 01256 844844, lines are open from Monday to Thursday 8.30am to 5.30pm and Friday 8.30am to 5pm, except on Bank Holidays
- Email: customer.service@basingstoke.gov.uk
- Fax: 01256 845200
- BT Relay: 18001 01256 844844
- SMS Text Messaging: 07797 877006
- Write to us:
Basingstoke and Deane Borough Council
Civic Offices
London Road
Basingstoke
RG21 4AH
Complaints
If there is something you think we should know, please get in touch. Customer feedback is a valuable source for monitoring our performance and ensuring our services meet your expectations.
What would you like to complain about?
If you would like to make a complaint about one of the following, please click the relevant link:
For all other complaints, you can submit a complaint via our online form or download and return the comments, compliments and complaints form at the bottom of this page.
Alternatively, you can get in touch with us by:
- Telephone: 01256 844844, lines are open from Monday to Thursday 8.30am to 5.30pm and Friday 8.30am to 5pm, except on Bank Holidays
- Email: customer.service@basingstoke.gov.uk
- Fax: 01256 845200
- BT Relay: 18001 01256 844844
- SMS Text Messaging: 07797 877006
- Write to us:
Basingstoke and Deane Borough Council
Civic Offices
London Road
Basingstoke
RG21 4AH
Our complaints procedure
Step one
Please allow the manager responsible for the service the opportunity to put matters right in the first instance. We will make every effort to ensure that your complaint is resolved to your satisfaction at this stage.
Step two
If you are not satisfied with our initial response, you can ask the Chief Executive to investigate your complaint.
Step three
If you are not happy with the way we deal with your complaint, you can ask the Local Government Ombudsman to investigate.
For more information about our complaints procedure please view How to let us know your comments, compliments or complaints about council services
You can find full details of our complaints policy by clicking here.
We always appreciate you taking the time to contact us with your feedback.
