Complaints

At Basingstoke and Deane Borough Council we are committed to providing you with a first-rate, value-for-money service. We want to keep improving and, hopefully, exceeding your expectations of us.

If there is something you think we should know, please get in touch. Customer feedback is a valuable source for monitoring our performance and ensuring our services meet your expectations.

Remember if you don't tell us, we don't know.

What would you like to complain about?

If you would you like to make a complaint about one of the following, please click the relevant link:

Food complaint

Noisy neighbours

Councillor complaint

For all other complaints, you can submit a complaint via our online form or download and return a Comments, compliments and complaints form.


Alternatively, you can get in touch with us by:

For more information about our complaints procedure please view How to let us know your comments, compliments or complaints about council services

Our complaints procedure

Step one
Please allow the manager responsible for the service the opportunity to put matters right in the first instance. We will make every effort to ensure that your complaint is resolved to your satisfaction at this stage.

Step two
If you are not satisfied with our initial response, you can ask the Chief Executive to investigate your complaint.

Step three
If you are not happy with the way we deal with your complaint, you can ask the Local Government Ombudsman to investigate.

You can find full details of our complaints policy by clicking here.