Contact Basingstoke and Deane Borough Council

You can contact the council online, by telephone, by post or in person.


Report it - report a street or environmental problem via report it.

Apply for it - make an application or request to the council for a variety of services and support.

Make a complaint

Pay us a compliment or make a comment

Make a payment

For general enquiries, you can Web Chat with us or ask us a question.

Contact our teams direct

Team Contact details Book an appointment
Benefits Make a new benefit claim
Report a change in your circumstances

For any other enquiry complete a benefits enquiry form
Waste and recycling Report a missed bin collection
Order a replacement bin or bag

For any other enquiry complete a waste and recycling enquiry form
Housing Housing enquiry form  
Council tax Pay your council tax
Moving home
Request a change to your council tax due date

For any other enquiry complete a council tax enquiry form
Local Tax team
Planning applications Planning enquiry form Duty planning officer
Planning enforcement Report a breach of planning control  
Elections and voting Register to vote
2017 Elections

For any other enquiry complete an electoral services enquiry form

If the service you require isn’t in the list please use our general enquiry form.


01256 844844

  • Monday to Thursday - 8.30am to 5.30pm (except on bank holidays)
  • Friday - 8.30am to 5pm (except on bank holidays)

Please note calls to Basingstoke and Deane Borough Council may be recorded.

Text Relay Service

Deaf and hard of hearing customers who wish to use the Text Relay Service, please dial 18001 followed by 01256 845276.

In person or by post

Civic Offices
London Road
RG21 4AH

View the disabled access guide for the council offices

Information in a different format

Do you need any of the information on our website in a different format, for example:

  • large print
  • audio tape
  • in an alternative document type.

Please contact us by completing our 'Information in a different format' online form or phone 01256 844844.


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