Listed below are various means by which you can contact the council. You can also visit us in person, click here for "How to find us".
Contacting us online
If you wish to send us a comment, compliment or complaint then you can do so online.
Visit us
All visitors to the council should register with the customer service desk in our Parklands building, next to the visitors car park.
Parklands building is open:
- Mon to Thurs : 8.30am - 5.00pm
- Friday : 8.30am - 4.30pm
- Except on Bank Holidays.
Cashiers opening hours are 8.30am - 4pm Mon - Fri
Email us
General enquiries may be sent to customer.service@basingstoke.gov.uk
Phone us
The Contact Centre operating hours are:
- Mon to Thurs : 8.30am - 5.30pm
- Friday : 8.30am - 5.00pm
| Phone |
(01256) 844844 |
| Fax |
(01256) 845200 |
| TextPhone |
(01256) 845400 |
| SMS Text Messaging |
07797 877006 |
|
Benefits - housing & council tax |
(01256) 810680 |
| Business development |
(01256) 845359 |
| Building Control |
(01256) 845237 |
| Council tax |
(01256) 358555 |
Contact Centre
General Council Enquiries:-
- bulky waste collection service
- household waste
- recycling
- dog warden service
- street care
- green garden waste scheme
- noise complaints
- concessionary fares
- pest control
- travellers
- taxi licensing
- food safety
|
(01256) 844844 |
| Electoral registration |
(01256) 845264 |
Housing
- waiting list enquiries
- homelessness enquiries
|
(01256) 845393
(01256) 845250 |
| Mayor's office |
(01256) 845591 |
Planning - duty planning officer, applications
and advice
The duty planning service is only available
from 08.30 to 14.30 Monday to Friday. |
(01256) 844844
|
| Planning - registration of planning applications |
(01256) 845289
|
Planning - public speaking at development
control committee |
(01256) 845409 |
| Planning - enforcement |
(01256) 845274 |
| Planning - legal agreements |
(01256) 845258 |
| Planning - appeals |
(01256) 845403 |
Planning - policy and local development
framework |
(01256) 845532
(01256) 845796 |
Write to us
Basingstoke and Deane Borough Council
Civic Offices
London Road
Basingstoke
Hants
RG21 4AH