How are we doing?
At Basingstoke and Deane Borough Council we are committed to providing you with a first-rate, value-for-money service. We want to keep improving and, hopefully, exceeding your expectations of us.
We welcome your compliments, comments or complaints about any of the services the council provides. Your comments, good and bad, are valuable to us.
Your feedback helps us to understand:
- what we are getting right
- how you feel we can improve our services to you
- what you feel we should be doing differently.
If there is something you think we should know, please get in touch. Customer feedback is a valuable source for monitoring our performance and ensuring our services meet your expectations.
Remember if you don't tell us, we don't know
Do you have a compliment or comment?
You can use the online form below to send us your comments about any of our services.
Alternatively, you can get in touch with us by:
- phoning the contact centre on 01256 844844
- emailing info@basingstoke.gov.uk
- fax to 01256 845200
- text message to 07797 877006
- writing to Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH
We work hard to make sure you are happy with our services and appreciate you taking the time to contact us with your feedback.
Do you have a complaint?
If you would you like to make a complaint about one of the following, please click the relevant link:
Food complaint
Smoking complaint
Neighbourhood nuisances
Noisy neighbours
Councillor complaint
For all other complaints, you can use the online form below
Alternatively, you can get in touch with us by:
- phoning the contact centre on 01256 844844
- emailing info@basingstoke.gov.uk
- fax to 01256 845200
- text message to 07797 877006
- writing to Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH
When we receive a complaint we promise to:
- take your concerns seriously and investigate them thoroughly and impartially
- listen attentively and be polite and respectful at all times
- respect your right to privacy and confidentiality
- resolve the matter to the best of our ability and, where appropriate, take steps to prevent it happening again
- provide a full response within 10 working days of receipt of the complaint, which is clear and in plain English
- update you on our progress with 10 working days if your complaint is complex and requires detailed investigation, giving a date when a full reply will be sent.
Our complaints procedure
To make a complaint please follow the procedure below:
Step one
Please allow the manager responsible for the service the opportunity to put matters right in the first instance. The contact centre on 01256 844844 can give you details of who to contact.
Alternatively, contact us by:
- emailing info@basingstoke.gov.uk
- fax to 01256 845200
- text message to 07797 877006
- writing to Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH
We will make every effort to ensure that your complaint is resolved to your satisfaction at this stage.
Step two
If you are not satisfied with our initial response, please contact the Chief Executive by letter to Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH, by telephone on 01256 845799 or email chief.executive@basingstoke.gov.uk
Step three
In the event you are unhappy with our final response you can contact the Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH, telephone 0300 061 0614 or 0845 602 1983 or via email to advice@lgo.org.uk
To view the Local Government Ombudsman website click on the link below
http://lgo.org.uk
