How are we doing?
Basingstoke and Deane Borough Council is your council - we're here to serve you.
We are committed to providing you with a first-rate, value-for-money service. We want to keep improving and, hopefully, exceeding your expectations of us.
To do that we need to know how you feel about the services we provide. Your comments, good and bad, are valuable to us.
Your feedback helps us to understand:
- what we are getting right;
- how you feel we can improve our services to you; and
- what you feel we should be doing differently
If you would like to make a complaint or there is something you think we should know, please get in touch - make your opinion count.
Remember: if you don't tell us, we can't do anything about it.
Do you have a compliment or comment?
You can use the online form to send us your comments about any of our services.
Alternatively, you can get in touch with us and let us know what you think in writing or by telephone, e mail, fax and even text message. Full contact details are given on the 'Contact Us' page of this website.
We work had to make sure you are happy with our services and appreciate you taking the time to contact us with your feedback.
Would you like to make a complaint?
When we receive your complaint we promise to:
- listen attentively;
- be polite and respectful at all times;
- take your concerns seriously and investigate them thoroughly and impartially;
- resolve the matter to the best of our ability and, where appropriate, take steps to prevent it happening again; and
- respond within ten working days. If your individual case is complex, it may take us longer to complete a thorough investigation and resolve any issues. If this happens we will contact you within ten working days to update you with our progress.
- Please note that noise complaints should be submitted using the noise complaint form. Click here to complete a noise complaint form.
Our Complaints Procedure
Step One
Your complaint will be passed to the manager responsible for the service to which the complaint relates. We will make every effort to ensure that your complaint is resolved to your satisfaction at this stage.
Step Two
If you are not satisfied with our initial response, please contact our Chief Executive. You can write to him at the council address, email chief.executive@basingstoke.gov.uk or telephone him on 01256 845788.
Step Three
We will always endeavour to resolve your concerns as a council. In the event you are unhappy with our final response you can contact:
The Local Government Ombudsman
The Oaks No 2, Westwood Way
Westwood Business Park
Coventry
CV8 8JB
Telephone: 02476 820000
E Mail: enquiries.coventry@lgo.org.uk
To view the Local Government Ombudsman website click on the link below:-
http://lgo.org.uk