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Personal Search Procedures

 Please see the attached letter in respect of proposed changes to the personal search system at the bottom of this page.

 

  • Normal hours for appointments to carry out personal searches are Monday to Friday, 9.00am – 12pm and 2.00pm – 3.30pm.

 

  • Personal search agent will go online and book their own appointment using the Personal Search Booking Service Request Form, or phone in to our Contact Centre on 01256 844844 to arrange an appointment for the personal search. NB. At least 48 hours notice is required in order for Land Charges staff to prepare relevant information to be provided to the agent.

 

  • The agent will fax or email a plan to Land Charges (fax number 01256 841945, email address info@basingstoke.gov.uk ) of the land/property to be searched, as soon as the appointment has been arranged, in order that work can start on processing the search.

 

  • When the agent comes in for the appointment, if his/her searches have not been pre-paid at the booking stage, he/she will first go to the cashiers desk to make payment of £11.00 per search. He/she will go to the Receptionists desk where he/she will be presented with a worksheet for each search, any LLC schedules generated by our TLC Local Land Charges computer system and a copy of an old property card, if found, containing historic planning and LLC details from when the property was last searched.  Please be aware that information contained on any attached property card may have been in respect of land different to the extent currently being searched.  Neither the council nor any individual officer can be held responsible for these records, which are for information only and should be treated as such.

 

  • Using the 'Self Service Personal Search Guide' (available to download below), the searcher will sit at one of the computer terminals in Parklands reception and go through the process described, using the 'Local Land Charges Personal Search Assistant' application to ascertain which LLC and Planning register entries relate to the search area.

 

  • The Agent may make his own notes and give the schedules back to Reception or if he/she wishes, the agent may purchase the LLC copy schedules at a cost of £1.50 per entry. The agent is not permitted (due to copyright) to take away copies of sewer plans. The Land Charges officer will provide the agent with a receipt.

 

  • The agent will be asked to fill in a form with details of his/her company, and the personal search address details, for Land Charges to keep.

 

  • As highways agency for the area, Hampshire County Council, The Castle, Winchester (01962 841841) will have to be contacted for any information regarding highway adoption.

 

  • Any comments, suggestions or enquiries should be addressed to David Allaway, Local Land Charges Team Leader, Civic Offices, London Road, Basingstoke RG21 4AH.                        Tel. 01256 845356

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