|
2007/08 Actual |
Target |
Past Performance |
|
2007/08 |
2005/06 Actual |
2006/07 Actual |
|
Calls answered by Business Units on time |
94.42% |
100% |
96.48% |
95.76% |
|
Calls answered by the Contact Centre on time |
91% |
85% |
77.38% |
89% |
| Complaints dealt with on time |
90.32% |
100% |
91.44% |
90.40% |
| BV3 - Satisfaction with overall service |
Not Rqd |
Not Rqd |
79% |
64% |
| BV4 - Satisfaction with complaint handling |
Not Rqd |
Not Rqd |
48% |
37% |
| BV80 - Satisfaction with the benefits service |
Not Rqd |
Not Rqd |
76% |
80% |
| BV89 - Satisfaction with cleanliness standards |
Not Rqd |
Not Rqd |
73% |
73% |
| BV90a - Satisfaction with household waste collection |
Not Rqd |
Not Rqd |
93% |
88% |
| BV90b - Satisfaction with waste recycling |
Not Rqd |
Not Rqd |
88% |
76% |
| BV119a - Satisfaction with sport and leisure facilities |
Not Rqd |
Not Rqd |
70% |
78% |
| BV119c - Satisfaction with museums |
Not Rqd |
Not Rqd |
48% |
57% |
| BV119d - Satisfaction with theatres/concert halls |
Not Rqd |
Not Rqd |
72% |
73% |
| BV119e - Satisfaction with parks and open spaces |
Not Rqd |
Not Rqd |
82% |
80% |