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Bulky Household Waste Collection

workers unloading sofa and washing machineWith effect from 1st April 2009 the charge for a bulky household waste collection will be £20.00.

The type of things that can be taken away are:-  
  • Furniture
  • Fridges
  • Freezers
  • Washing Machines
  • Televisions

The £20.00 charge will apply to a maximum of 10 household items that a person would normally take with them should they move house.


Residents in receipt of Income Support, Council Tax Benefit or Housing Benefit will qualify for a reduced charge of £10.00.

Bulky household collections in excess of ten items or where the waste contains items that a person would NOT normally take with them when they move home ie fixtures & fittings will be charged at a minimum cost of £48.00

Please note there are no concessions for the higher charge (£48.00) bulk request.   

Requesting a bulky waste collection

To request a bulky household waste collection please telephone our Customer Contact Centre on (01256) 844844. Please have your Credit/Debit Card details available when you call if you wish to pay using this method.


Customers in receipt of a qualifying benefit for the reduced charge will need to provide their benefit reference number.

If you wish to make payment by cheque please also phone our Contact Centre for advice on the charges applicable to your request. Once your payment has been processed we will contact you to arrange your collection day.

Customers who wish to pay by cash are asked to visit the Civic Offices where the payment can be received and collection day arranged. 

Note: Cash payments must not be sent via the postal service.

If you would like to request a bulky waste collection online, please complete the online form below, entering your contact details so we can contact you and arrange payment.

inform us form icon Bulky household waste collection request form




 
Free disposal at the HWRC


Alternatively you may take and dispose of your items, free of charge, at the Household Waste Recycling Centre (HWRC) - Wade Road, Basingstoke.

The HWRC is open every day, except 25 and 26 December and 1 January at the following times:-

1st April - 30th September

1st October - 31st March

8am - 7pm

8am - 4pm


Click here for more information

Community Furniture Project

Before requesting a collection of bulky household waste, please think about whether the items you are discarding have some useful life in them.  If so, you may be able to give them to the Community Furniture Project in Basingstoke. Click here for more information

Alternatively you may wish to advertise the item on 'freecycle', which is a community network similar to e-Bay, but does not involve money. For more information, please click here