Garden waste collection service 2017
This year we are providing a fortnightly collection of garden waste until the week commencing 11 December 2017.
This service is for all grass cuttings, cut flowers, hedge clippings, weeds, twigs and prunings. We cannot recycle garden waste that is put in your waste bins. By collecting garden waste separately, we can recycle it, rather than it being sent for incineration.
Changes to the garden waste collection service for 2017
In 2014 new 20kg limit sacks were introduced. During 2016 we replaced the older 25kg limit sacks following a review by the Health and Safety Executive. However, we may not have captured everyone.
From February 2017 the 25kg limit sacks will no longer be collected. If you need these sacks please ask for replacements when you sign up. You can check your sack(s) by looking for the weight printed on it. Old sacks are 25kg and new ones are 20kg - see images below.
If you have a 25kg sack when completing the form select 'No' where it asks 'Can you reuse any sacks?'
How can I sign up?
You can sign up by clicking on the link below. Delivery of your sacks will take up to seven working days. You will need to allow seven working days before your first collection.
How will the service work?
There are 22 fortnightly collections from the week commencing 13 February 2017 until the week commencing 11 December 2017. You can sign up at any time during the year. The pro-rata price you will pay will be based on the month your first collection is in, this is not based on the exact number of collections remaining.
The annual fee, payable in advance is £31.78 for collection of two large, hard wearing and reusable sacks. Additional sacks can be requested for £15.89 each. You are responsible for your own sacks.
Please note that depending on when you sign up you may only receive 1 collection within the month you pay for. This is due to the 10 working days we require to deliver your bags and complete collection administration.
|Month||2 sacks||Additional sacks|
Frequently asked questions
- When is my collection day?
We will send you this information with your sacks. If you are a returning customer and reusing your existing sacks, you will be notified by email or post. If you are paying at the Civic Offices the Customer Advisor will advise you of your collection dates. You can also find out from our webpage 'When are my bins collected?'.
- What happens if my sacks are not collected?
If your sacks are not collected please report it by the end of the next working day. You can do this by visiting www.basingstoke.gov.uk/missedbin or by calling 01256 844844.
- I am a returning customer. Do I need to pay if I still have my sack?
Yes, the annual fee covers the cost of 22 fortnightly collections. Even if you are able to use last year's sacks, you will still need to pay the annual fee.
- What can be put in my garden waste sack?
All the following can be put in your sack
- Grass cuttings
- Cut flowers
- Hedge trimmings
- What CAN'T be collected in the garden waste sacks?
The following items CAN NOT be put in your sack
- Food waste
- Fruit and vegetable peelings
- Soil/or turf
- Stones and/or rubble
- Fruit fall
- Animal waste including bedding
- Household waste of any description
- Builders rubbish
- Treated wood
- Biodegradable plastics
- Japanese knotweed
- What happens if I put the wrong waste in my sack?
If you put the wrong waste in the sacks they won't be collected. You will be left a tag advising why they were left.
- Can I reuse my sacks?
To help keep the cost of the service down and increase environmental benefits, returning customers should reuse their sacks.
If you have any older 25kg sacks, you should request replacements as these sacks can no longer be collected.
- How much should I put in my sacks?
If the sacks are too heavy and you cannot lift them, we won't be able to either. The maximum weight is 20kg which is 44lbs approximately the weight of a small holiday suitcase.
- I am a pensioner/receive benefits, are there any concessions?
No, we do not offer any concessions.
- Am I entitled to a refund if I move house or out of the borough?
Unfortunately we do not issue refunds. If you move within the borough you may take your sacks with you and continue with the service. You will need to advise us of your new address and be aware that your collection day may change.
- What happens to the garden waste?
It is composted locally to produce Pro-Grow, a high quality organic soil conditioner. You can buy Pro-Grow from any Household Waste Recycling Centre (HWRC) in Hampshire. For more information on costs visit Pro-Grow website.
Bulk delivery can be arranged within a 20 mile radius of Winchester, for a minimum quantity of 50 x 30 litre sacks. Outside this distance, there is a delivery charge of £10. For more details, please contact Veolia Environmental Services on 01962 764068.
- How do I prevent my empty sacks from blowing away?
Please leave a large stone or similar which can be put on the empty sacks to stop them blowing away.
- How do I order a replacement sack?
If your sack is lost or damaged you can order a replacement online
If you have an enquiry about recycling, send a message to the Waste and Recycling Team