Local Land Charges Customer Feedback Questionnaire

Basingstoke and Deane Borough Council

What is your opinion of the speed of the service provided?

Excellent

Good

Satisfactory

Poor

No Opinion

What do you consider would be a reasonable time to complete a search?

Less than 2 days

2-3 days

4-5 days

6-9 days

More than 9 days

What is your opinion of the level of accuracy of the searches you received?

Excellent

Good

Satisfactory

Poor

No Opinion

We have developed a process where searches can be received and transmitted back via email, have you or would you use this service?

Yes

If you have ever had to query the results of a search how did you find the response?

Excellent

Good

Satisfactory

Poor

No Opinion

Q6	If you have had the occasion to telephone the Local Land Charges Office, how would you describe the response in terms of:
Q6		Excellent	Good	Adequate	Poor	No Opinion
	Courtesy
	Speed
	Satisfied with information
	Call returned when promised

Q7	If you have had the occasion to write or email the Local Land Charges Office, how would you describe the response in terms of:
Q7		Excellent	Good	Adequate	Poor	No Opinion
	Courtesy
	Speed
	Satisfied with information
	Call returned when promised

The current charge for a Local Search is £121. Do you consider this to be a reasonable fee for the council to charge for this information?

Yes

Q9	If No, please add any comments

Q10	Thank you for using Basingstoke & Deane Borough Council. Local Land Charges truly appreciate your business and always aim to provide fast and efficient searches. If you have any comments about how we can improve the service we deliver to you please tell us in the box below?