If anyone is dissatisfied with the service they have received they are invited to contact the Council Officer with whom they have been involved and give him or her the opportunity to improve matters or provide an explanation.
If after contact with the Council Officer a customer is still dissatisfied they should telephone the Housing Advice Team on (01256) 845250 and ask to speak to the Housing Manager, or e-mail housing@basingstoke.gov.uk. A full written response will be supplied within 10 working days from the date the complaint was made. In the event of all enquiries not being complete to enable a full response within 10 working days an interim response will be made within 10 days indicating when a full response may be expected.
In the event that a customer remains dissatisfied they will be advised of the Council’s complaints procedure.