If anyone is dissatisfied with the service they have received they are invited to contact the Council Officer with whom they have been involved and give him or her the opportunity to improve matters or provide an explanation.
If after contact with the Council Officer a customer is still dissatisfied they should contact the Housing Improvements Manager either by telephone on (01256) 845252 or e-mail c.stagg@basingstoke.gov.uk who will provide a full written response within 10 working days of becoming aware of the matter. In the event of all enquiries not being complete to enable a full response within 10 working days an interim response will be made within 10 days indicating when a full response may be expected.
In the event that a customer remains dissatisfied they will be advised of the Council’s complaints procedure.