Make a payment

You can pay for the following services using a number of payment methods.

  • Council tax
  • Business Rates
  • Parking fine
  • Housing benefit repayment
  • Property debtors invoices
  • Business Improvement Districts (BIDs)
  • Planning applications and enquiries
  • Sundry debtor invoices
  • Other miscellaneous payments

Pay by direct debit

Setting up a direct debit is quick and easy

Council Tax

You'll need:

  • council tax account number
  • bank name, branch and sort code
  • bank account number and name(s) on the account

You can either email your completed and signed form to localtax@basingstoke.gov.uk or post it to us: Council Tax, Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH.

You can also set up a direct debit over the phone by calling 01256 844844, selecting option 2 and then 4.

Download a council tax direct debit mandate

Business Rates

  • business rate account number
  • bank name, branch and sort code
  • bank account number and name(s) on the account

You can either email your completed and signed form to localtax@basingstoke.gov.uk or post it to us: Local Tax, Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH.

You can also set up a direct debit over the phone by calling 01256 844844, selecting option 2 and then 4.

Download a business rates direct debit mandate

Housing benefit repayment

  • housing benefit repayment account number
  • bank name, branch and sort code
  • bank account number and name(s) on the account

You can either email your completed and signed form to localtax@basingstoke.gov.uk or post it to us: Local Tax, Basingstoke and Deane Borough Council, Civic Offices, London Road, Basingstoke RG21 4AH.

You can also set up a direct debit over the phone by calling 01256 844844, selecting option 2 and then 4.

Download a housing benefit repayment direct debit mandate

Property debtors invoices:

You will need

  • your account reference number
  • bank name, branch and sort code
  • bank account number and name(s) on the account.
  • Download a property debtors invoice direct debit mandate

    Pay online

    Using a highly secure link you can pay for the following services online at any time.

    We accept most of the major debit and credit cards and our payments are processed by Capita Software Services.

    Before making a payment you will need to following information

    Council Tax - council tax reference number which you can find on your bill.
    Business Rates - business rates reference number which you can find on your bill
    Housing benefit repayment - reference number
    Parking fine - PCN reference number
    Planning applications and enquiries - reference number, name, address and contact details
    Property debtors invoices - reference number
    Sundry debtors invoices - reference number
    Other miscellaneous payments

    Make a payment online

    My Basingstoke - online account

    By signing up for a My Basingstoke account you will only need to enter your details once to be able to:

    • Check your council tax account
    • Check your bin collections
    • Sign up to Garden Waste collection
    • Make payments to us

    Sign in or register for a My Basingstoke account

    Pay by bank transfer

    To pay your bill via telephone or online banking, or by standing order with your bank you will need our bank details.

    • B&DBC General Account
    • Account number: 51521691
    • Sort code: 40-09-18

    You MUST quote your billing reference shown on the front of your bill as the reference for your payment (or we won't be able to allocate it to your specific bill and it may show as unpaid).

    By post

    You can send us a cheque or postal order made payable to Basingstoke and Deane Borough Council for the following please ensure that you quote your account reference number for the relevant service. If you require a receipt please enclose a stamped addressed.

    Basingstoke and Deane Borough Council
    Civic Offices
    London Road
    Basingstoke
    RG21 4AH

    • Council tax
    • Business rates
    • Parking fine
    • Housing benefit repayment
    • Property debtors invoices
    • Business Improvement Districts (BIDs)
    • Planning applications and enquiries
    By phone
    • Council tax
    • Business rates
    • Housing benefit repayment
    • Parking fine
    • Planning applications and enquiries
    • Property debtors invoices
    • Sundry debtors invoices
    • Other miscellaneous payments

    Call 01256 845757 for our automated service, which is open 24 hours a day, seven days a week

    Please have your reference number (which you’ll find on your bill) and credit or debit card ready when calling. You'll need a pen and paper ready to note down your payment reference number at the end of the call.

    During council opening hours (Monday to Thursday 8.30am to 5.30pm and Friday 8.30am to 5pm, excluding Bank and Public holidays) you can also call 01256 844844 to pay.

    Pay in person

    You can pay by cash, cheque, credit or debit card at Parklands reception between 8:30am and 4pm Monday to Friday (excluding bank holidays), via the self-service payment machines.

    You must bring your payment slip, reference number, bill or penalty charge notice with you.

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