Roads, footpaths and Highways - who to contact

The council works with Hampshire County Council on road and traffic issues and it can often be difficult to work out who is responsible. To help clarify some of the most common enquiries this page sets out who is responsible for what and provides contact details.

Hampshire County Council

Your first point of contact when reporting a roads or highways issue should be Hampshire County Council by phoning 0300 555 1388 or visiting

Faults and defects on the highway

To a report a fault or defect on the highway -

For street lighting faults and enquiries visit Hampshire County Council webpage -

Highway maintenance

  • roads, footpaths, bridges and subways
  • overhanging trees/vegetation
  • road signs
  • road markings
  • vehicular and pedestrian dropped kerbs
  • traffic lights (temporary locations)
  • flooding of the highway
  • winter gritting

Road safety

  • accident sites and casualty figures
  • data analysis
  • road safety audits
  • accident prevention and investigation
  • road safety education
  • measures that tackle speeding issues
  • highway safety schemes

For further information on road safety please visit Hampshire County Council -

Traffic lights

Contact the Intelligent Traffic Systems team on 01962 847997 or visit for information on:

  • traffic lights (permanent locations)
  • signal controlled pedestrian crossings
  • traffic information signs (variable message signs)

Regulatory services

  • works by utility companies
  • skip licences
  • scaffolding licences
  • banners on or over the highway

Roads in new developments

For queries relating to roads in new developments contact Hampshire Country Council - add link (roads at

Rights of way

These are paths and tracks which you can use to cross private land. If a member of public strays off a right of way onto land which they have no other rights of public access they will be committing a trespass. Visit Hampshire County Council's website - Rights of Way for further information, including:

  • finding rights of way
  • rights of way responsibilities
  • online mapping service to plan your route

Basingstoke and Deane Borough Council

Assistance for the disabled

  • grant aid for pedestrian and vehicular dropped kerbs
  • provision of on-street disabled parking bays

Traffic Management

  • parking controls (yellow lines)
  • new or improved road signage and lining
  • tourism signs (brown signs)
  • HGV controls
  • banned turns
  • one way streets
  • temporary road closures

For all of the above enquiries, telephone 01256 844844 or email

Roundabout Sponsorship

For further information about sponsoring one of 52 roundabouts across Basingstoke and Deane, please click on the following link

Highway development control

For highway advice on:

  • planning applications
  • planning appeals
  • planning enforcement

Telephone 01256 844844 or email

Transport strategy

  • public transport
  • new bus shelters
  • new cycle routes

Telephone 01256 844844 or email

Street cleaning and street trading

  • abandoned vehicles
  • dead animals
  • fly-tipping
  • vandalism
  • dog fouling
  • noise nuisance
  • street nameplates
  • fast food vans in lay-bys
  • selling of vehicles on the highway

Telephone 01256 844844

Bus shelters

  • Council owned shelters (those with steel mesh panels) - phone 01256 844844
  • Adshel owned shelters - phone 0800 731 3699 - have the shelter number to hand
  • Bus shelters in rural areas are usually the responsibility of the local Parish/Town Councils

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