Waste collection service

Basingstoke and Deane Borough Council provides a weekly waste collection for grey wheeled bins or black sacks for its residents. Find out when your bins will be emptied.

What we ask of you

Bins or sacks should be placed on the edge of your property at the point nearest to the public highway by 7am on your collection day and be left out until 8pm of that day. This could be at the end of your own path or driveway or at the end of a communal path or driveway, at the place where it joins the public highway (the pavement or roadway).

Please put your house number on your bin so that our contractors can return it to where it was left after it has been emptied.

After your bin has been emptied please take it in as soon as possible and store it securely on your property.

If your bin has been missed by our crews, you can report it to us by completing our online missed bin form by calling 01256 844844.

Please do not put soil, rubble, wood, DIY waste or garden waste into your grey bin. These items should be taken to your nearest Household Waste Recycling Centre. You can dispose of your garden waste via our garden waste collection service or hire a skip for soil and rubble.

If your black/grey waste bin contains glass bottles or jars, it will not be emptied. These should be put in your green plastic glass box or red glass bin.

Only one black/grey waste bin will be emptied per household. If your bin needs replacing, a smaller 140L black/grey bin will be issued.

All waste should fit inside your grey waste bin with the lid closed to prevent any spillages. Please make sure household waste is put in black sacks or carrier bags before placing it in your waste bin. With the exception of one collection after Christmas and one after New Year, no additional waste will be collected. Waste sacks left next to, or on top of your bin will not be collected.

There is no limit on how much recycling we can collect from you and households can have two or more green recycling bins if required

Additional waste capacity

Households who are making an effort to reduce their waste and are recycling everything they possibly can, can apply for a second grey waste bin if they feel they need the extra capacity. To apply please complete our online additional waste capacity form or call 01256 844844.

Assisted waste collection

We provide this service if you are elderly or disabled and are unable to put your bin out for collection. If you feel you are eligible for this, please contact us by emailing waste@basingstoke.gov.uk or phoning 01256 844844.

Bin charges

Existing properties

Residents of existing properties will not be charged for replacement waste (black/grey), recycling (green) bins or glass (green) boxes.

New properties

Recycling (green) bins and glass (green) boxes for new properties will be provided free of charge.

New properties will be provided with a 140 litre waste (black/grey) bin which will be charged for in accordance with the council’s current fees and charges:

Black/grey bin (140 litre) £25

Glass bins

Glass bins issued for both new and existing properties will be charged for in accordance with the council’s current fees and charges:

Red glass bin (140 litre) £25

New developments with communal areas

Where developments require communal areas to be set up then the waste team will agree the size and number of bins with the developer in accordance with planning guidance document Appendix 6 –Storage and Collection of Waste and Recycling.

All containers will be chargeable to the developer in accordance with the council’s current fees and charges:

Black/grey 1100 litre (for communal areas and flats) £300
Green recycling bin 1100 litre (for communal areas and flats) £300
Green glass bin with blue lid and apertures (for communal areas and flats) £42

Reporting a missing green recycling/grey waste bin

Sometimes after collection bins may get moved or misplaced further down the street. If you cannot find your bin on your street, you can request a replacement by completing our online order a replacement bin form or by calling us on the day of collection or by the end of the next working day.

Please also note that waste (black/grey) bins will be replaced with a smaller 140 litre bin as we no longer issue 240 litre bins for households with four residents or less.

This form should not be used to order a replacement glass (red) bin as there is a fee charged for this replacement. Please call our Customer Service Centre on 01256 844844 to order a replacement.

What happens to my rubbish?

After collection, all of the rubbish from Basingstoke and Deane is taken to the Chineham Energy Recovery Facility (ERF). The ERF is capable of processing 90,000 tonnes of waste per year and recovers heat energy from the waste to produce steam. This is used to generate up to 8MWs of electricity, supplying the National Grid with sufficient electricity to power more than 10,000 local homes for the life of the facility.

Find out more information on the Chineham ERF.

Contact details

Waste Management Team

If you have an enquiry about waste collection, send a message to the Waste and Recycling Team

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