Report a missed bin collection

Update Friday 24 June 2022

Some of our recycling collections are running behind due to our contractor Serco having staffing issues.

The crews will be out on Saturday 25 June. If the crew has missed your whole street please leave your recycling bin out until the crew can get to you.

Serco has provided a statement in relation to their current circumstances:

Katy Bassett, Serco Regional Director (South), said: “We would like to apologise to any residents who may be experiencing delays with their collections. We currently have seven LGV driver vacancies, which we are actively trying to fill, but the national driver shortage is having an impact. Despite the best efforts of the crews, who have been working additional hours to minimise any disruption, for which we thank them, some collections are still outstanding. If the bins have not been collected in your road, please leave them out and we will return as soon as we can. If just your bin has been missed, please use the online missed bin form to report.”

COVID-19 changes graphic

All collections are made from the kerbside outside of your property between 7am and 6pm on your specified days.

If we've missed your bin, please allow us up to 6pm on the day of collection before reporting it to us, to allow for delays such as weather or roadworks.

You can check to see why your bin has been missed and providing the bin was not left due to one of the reasons we may not collect, inform us that your bin has been missed by submitting a request. Our crews will then return as soon as possible.

You must report your missed bin by the end of the next working day, otherwise our crews will not return until your next scheduled collection day.

If you report a missed bin we will do our best to return before your next collection but we cannot guarantee this at this time.

Missed waste bin: If we cannot return to empty your waste bin you will be able to leave extra black sacks of rubbish beside your bin on your next collection day.

​Missed recycling bin: If we cannot return to empty your recycling bin please leave extra recycling in clear/see through liners on your next collection day.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm