Collection delays and reporting a missed bin

The form on this page allows you to check if collections in your road have been made yet and/or to report a missed bin.

If your road is still showing as outstanding we are aware you are awaiting a collection and you will not be able to report a missed bin.

You must report your missed bin by the end of the next working day following a collection, otherwise our crews will not return until your next scheduled collection day.

Step 1: If your bin has been missed, first, check the reasons we may not collect.

Step 2: Submit the form using the button below to see if collections have been made in your road yet.

Step 3: If collections have been made in your road but your bin has been missed you will be able to request a missed bin collection.

All collections are made from the kerbside outside of your property between 7am and 6pm on your specified days.

If you report a missed bin we will do our best to return before your next collection but we cannot guarantee this at this time.

​Missed recycling bin: If we cannot return to empty your recycling bin please leave extra recycling in clear/see through liners on your next collection day.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm