Report a missed bin collection

Garden waste collections

We are continuing to experience delays to our garden waste collection service due to the unprecedented national shortage of HGV drivers.

An extra collection will be added to garden waste customers’ accounts if they did not receive a collection between 6 September and 17 September

If your bin was missed but the rest of your street was collected, you should fill out the missed bin form below, to enable the extra collection to be added to your account.

If your whole street was missed we will add your extra collection automatically and you do not need to fill out a form.

Please ensure all bins are out by 7am.

For more information, please visit our garden waste collection service webpage.

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All collections are made from the kerbside outside of your property between 7am and 6pm on your specified days.

If we've missed your bin, please allow us up to 6pm on the day of collection before reporting it to us, to allow for delays such as weather or roadworks.

You can check to see why your bin has been missed and providing the bin was not left due to one of the reasons we may not collect, inform us that your bin has been missed by submitting a request. Our crews will then return as soon as possible.

You must report your missed bin by the end of the next working day, otherwise our crews will not return until your next scheduled collection day.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm