Report a missed bin collection

We have temporarily changed the frequency of our bin collections and your waste bin will be collected every fortnight to protect the service and bin crews

COVID-19 changes graphic

We are changing how often we collect your bins during the COVID-19 outbreak. This is a temporary change and we will keep this under review and resume normal collections as soon as possible after the government restrictions have been lifted and we can safely do so.

Please only put out your green recycling bin and glass container on your normal recycling collection date and your grey waste bin out on the opposite week.

Before reporting a missed collection, please check our when are my bins collected? webpage for your bin collection dates.

All collections are made from the kerbside outside of your property between 7am and 6pm on your specified days.

If we've missed your bin, please allow us up to 6pm on the day of collection before reporting it to us, to allow for delays such as weather or roadworks.

You can check to see why your bin has been missed and providing the bin was not left due to one of the reasons we may not collect, inform us that your bin has been missed by submitting a request. Our crews will then return as soon as possible.

You must report your missed bin by the next working day, otherwise our crews will not return until your next scheduled collection day.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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