Introduction to council tax

Following the government’s announcement of a new Hardship Fund to help vulnerable residents to pay their council tax, we have now received further guidance and have implemented some changes.

Council Tax Discretionary Discounts and Council Tax Support Scheme 2020/21

During a meeting of full council held on 19 December 2019, councillors agreed a Council Tax Discretionary Discounts and Council Tax Support Scheme for 2020/21. Details of the Council Tax Support Scheme are below.

PDF document Council tax support scheme 2020/21 (PDF) [2 Mb]

Council tax

The council tax band applied to each domestic property is determined by the Valuation Office Agency and is based on factors such as the market value of the property on 1 April 1991. If you feel that the council tax band that has been applied to your property is incorrect, you do have the right to appeal against this. All appeals are dealt with by the Valuation Office, and they can be contacted at: The Valuation Office, Overline House, Central Station, Blechynden Terrace, SO25 2GW or phone 03000 501 501. Find more information from the Valuation Office.

Read our guide on how your council tax is spent.

Council tax completion notice

A completion notice is issued under schedule 4a of the Local Government Finance Act 1992, where a newly erected or altered building has been substantially completed for the purpose of council tax valuation, or the work remaining to be done on the building can reasonably be expected to be completed within a period of up to three months.

Council tax support

Council tax support can help pay towards some or all of your council tax bill if you are:

  • on a low income
  • in receipt of benefit (for example job seekers allowance, employment support allowance, guaranteed pension credit)
  • home owner or tenant

Find out if you are entitled to council tax support.

Contact details


Revenues Team

If you have an enquiry about council tax, send a message to the Revenues Team.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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