Introduction to council tax

Council Tax Discretionary Discounts and Council Tax Support Scheme 2021/22

During a meeting of full council held on 17 December 2020, councillors agreed a Council Tax Discretionary Discounts and Council Tax Support Scheme for 2021/22. Details of the Council Tax Support Scheme are below.

PDF document Council tax support scheme 2021/22(PDF) [2 Mb]

Council tax

The Valuation Office Agency (VOA) values domestic properties for council tax. This valuation is used to set your council tax band. You might need to contact the VOA if you think your council tax band is wrong.

To find out more about when you can challenge your band and what you need to do visit GOV.UK website. If you challenge your band, you must continue to pay council tax at your current band until your appeal is decided.

Find more information from the Valuation Office. If you are unable to use the online service you can also contact the VOA on 03000 501 501.

Read our guide on how your council tax is spent.

Council tax completion notice

A completion notice is issued under schedule 4a of the Local Government Finance Act 1992, where a newly erected or altered building has been substantially completed for the purpose of council tax valuation, or the work remaining to be done on the building can reasonably be expected to be completed within a period of up to three months.

Council tax support

Council tax support can help pay towards some or all of your council tax bill if you are:

  • on a low income
  • in receipt of benefit (for example job seekers allowance, employment support allowance, guaranteed pension credit)
  • home owner or tenant

Find out if you are entitled to council tax support.

Contact details


Revenues Team

If you have an enquiry about council tax, send a message to the Revenues Team.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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