Housing benefit and council tax support - privacy statement

Basingstoke and Deane Borough Council is committed to protecting and respecting your privacy.

How we collect and use your information

The council is the data controller for the personal information you provide to enable us to administer claims for housing benefit and council tax support. You can contact us by phone on 01256 844844, via email to customer.service@basingstoke.gov.uk or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH.

The council’s Data Protection Officer can be contacted at dpo@basingstoke.gov.uk

What type of information do we collect and why do we need your personal information?

Your information will be used to enable us to assess your entitlement to housing benefit, council tax support, local welfare provision and to recover overpaid housing benefit. The information we need includes your name, address, National Insurance number, bank details, income and capital, and details of other people who live with you. We will also need details of how much rent you pay and who your landlord is.

We need to have a lawful reason to collect and use your personal data. For housing benefit and council tax support our legal basis is because it is necessary for compliance with a legal obligation.

We sometimes need information about people other than the person who has applied for housing benefit/council tax support, for example, information about grown up children who live with you as part of your household. We need this information to determine the correct level of any deductions that may apply when calculating your entitlement. You should advise any non-dependants who live with you that their data will also be processed.

Housing benefit is processed by legal obligation under the Social Security Administration Act, the Housing Benefit Regulations and the Fraud Act. Council tax support is processed by legal obligation under the Local Government Finance Act 1992.

If you do not provide the information we ask for we may not be able to process your claim.

How my information is stored and how long it is kept for?

Your data will be held on computer and may be stored in a country outside of the UK. We will ensure that personal data will only be held within the European Economic Area or in a country with sufficient data protection legislation in place.

We will keep your details on our housing benefit/council tax support database for seven years after you cease to have a live claim or have repaid your overpaid housing benefit.

Sharing information

Your personal data may be shared with other teams within the council in order to detect and prevent fraud, to provide you with a service, to carry out a public task or otherwise where we are required to do so. Data may be shared with the Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) for the purpose of ensuring the accuracy of your claim and for the prevention and detection of fraud, or for purposes of overpayment recovery. We may also share it with other local authorities. We may share the data with third parties if we are required by law to do so, or to provide you with a service. This may include the Police or Government Agencies.

Sharing information with your landlord could help us to deal with your claim more quickly and reduce the risk of you falling behind with your rent because of your claim being delayed.

If your housing benefit is paid directly to your landlord, then we can discuss payment details (for example award dates and amounts) as we have to give your landlord this information.

With your permission we would also be able to tell your landlord if:

  • you have claimed housing benefit
  • we have made a decision on your claim, or
  • we need more information to make a decision and what that information is.

We won’t give your landlord any information about your personal or family circumstances. It will not affect your claim if you do not give us permission to discuss your claim with your landlord, and if you give us consent then you can withdraw this at any time.

You can withdraw your permission at any time by email to benefits@basingstoke.gov.uk or by telephone on 01256 844844.

Your rights under the General Data Protection Regulations (GDPR)

You have the following rights under the GDPR. Please note not all of these rights apply to all processing. Further details on each right can be found on our GDPR webpage.

  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object.
  • Rights related to automated decision making, including profiling.

If you are not happy

If you are not happy with the way the council is handling your personal information you have the right to make a complaint to the Information Commissioner:

Wycliffe House
Water Lane
Cheshire SK9 5AF


Telephone 0303 123 1113.

Where can I get more information?

Further details can be found on the Information Commissioner Office website.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm