When are my bins collected?

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Together with our contractor Serco we have made some changes to waste, recycling and garden waste collections in the borough. This means that over half of the borough’s households have had their collection day changed to ensure the smooth running of the service both now and in the future.

The new bin collection days started from the week beginning Monday 22 July 2019, please ensure all bins are out by 7am. You can look up your new waste and recycling collection days below. You can also view your garden waste collections if you are signed up to the service.

To provide you with your collection dates we first need to know where you live. Different properties on the same street may fall under different rounds, so it is essential that you select your own property and not that of a neighbour. Please search for and select your address below.

Enter a postcode, street name or house name etc.

Viewing on a mobile device - click on arrow to view address picker

Missed bin collection

Please do not report a missed bin collection until after 6pm. Collections are from 7am to 6pm on the day of your collection, there is no set time during this period. Due to the round changes the times will have altered from when they used to be collected.

Before reporting a missed bin collection:

If you still feel your bin was missed, please phone 01256 844844.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm