Book a bulky household waste collection

To request this service online you will need a valid credit or debit card (we accept Visa, Delta, Electron, MasterCard and Maestro).

More information about this service can be found on the Bulky household waste webpage.

Privacy Statement

Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. You can contact the council by phone on 01256 844844, via email to or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH. The council’s Data Protection Officer can be contacted at

The personal information you provide will be used to process your request. It is necessary for you to provide this information to us so that we can process your request/provide the service you have requested.

  • We may share your information with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so.
  • We will not disclose any information to other organisations unless we are required by law to do so or to prevent fraud
  • Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.

For further details on how your information is used; who we may share your information with; how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement.

Important information to remember before you book a collection

  • Leave all items together outside by 7am
  • Within your property boundary, as close to the road as possible (not the public highway/footpath).
  • We collect items from the front of properties which can be a driveway or front garden. If your back garden faces the road and is the most accessible place to leave items we can collect from there.
  • Items must be easily accessible and manageable by two people. If your items are not visible or accessible, for example due to parked cars, the crew will not knock on your door and you won’t be given a refund. Items need to be at ground level and stacked neatly.
  • Items must not contain any rubbish. Fridge/freezers must be empty.
  • Items left which are not included in your booking will not be taken.
  • Cover your items during wet weather. Waterlogged items such as sofas and mattresses cannot be lifted.
  • Items must not contain glass panels or mirrors.
  • If you live in a flat please leave the items in or next to your bin store/communal area - please ensure you write your flat number on a piece of paper and tape it to your items. This will help the crew locate the correct items for disposal.

Please note that we are currently not able to make any amendments to your collection once it has been confirmed and paid for.

If you cancel your collection five days before the collection date, you will receive a full refund. However, there is a cancellation charge of £12.75 if you cancel your collection fewer than five working days before your collection date.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm