Commercial bus services within the borough are run by Stagecoach. For information on timetables and bus fares take a look at the Stagecoach website.
Newbury and District Limited, Basingstoke Community Transport, and Community First are responsible for running other individual routes.
Basingstoke and Deane Borough Council together with Hampshire County Council, as the Passenger Transport Authority, financially support some services that are regarded as socially necessary. All evening and Sunday services and some rural routes are supported to ensure a vital transport service is maintained. For further information on these services, please contact the Passenger Transport team at Hampshire County Council on:
If you require more specific details on individual routes, visit the Traveline website for more information.
The Basingstoke area network map is available online. For further information on bus routes and timetables elsewhere in Hampshire, take a look at the Public Transport Maps on the Hampshire County Council website or see our transport links webpage.
The concessionary fares scheme is administered by Hampshire County Council, this includes the Older person's bus pass and Disabled person's travel concessions.
Take a look at Hampshire County Council's website for information on concessionary fares.
If you have a problem on a bus journey, please let the bus company know first. If you don't feel they have resolved it to your satisfaction, Bus Users UK, an independent organisation that represents bus passengers, may be able to help.
Contact them giving them as much detail as possible, include any copies of correspondence with the bus or coach company. If they can't resolve it, they are partners in the Bus Appeals Body who will make a decision about your complaint.
Write to: Bus Users UK, PO Box 119, Shepperton, TW17 8UX
Tel: 0300 111 0001
Email: complaints@bususers.org
Website: Bus Users UK website
Hampshire County Council only has direct influence over bus services supported under contract so is only able to offer limited help if the complaint relates to a commercial service.
If you wish to contact the county council, you can telephone them on 0300 555 1375. It is helpful if you keep the ticket from your journey as this will assist in the investigation of the matter.
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