Bus services

Commercial bus services within the borough are run by Stagecoach. For information on timetables and bus fares take a look at the Stagecoach website.

Newbury and District Limited, Basingstoke Community Transport, and Community First are responsible for running other individual routes.

Plan your journey

Passenger Transport Authority - county and borough council

Basingstoke and Deane Borough Council together with Hampshire County Council, as the Passenger Transport Authority, financially support some services that are regarded as socially necessary. All evening and Sunday services and some rural routes are supported to ensure a vital transport service is maintained. For further information on these services, please contact the Passenger Transport team at Hampshire County Council on:

  • 0871 200 2233 (Traveline) for enquiries about public transport
  • 01962 846785 for enquiries about Community Transport
  • email ptgenquiries@hants.gov.uk.


If you require more specific details on individual routes, visit the Traveline website for more information.

Basingstoke area - network map

The Basingstoke area network map is available online. For further information on bus routes and timetables elsewhere in Hampshire, take a look at the Public Transport Maps on the Hampshire County Council website or see our transport links webpage for other phone and website details.

Concessionary travel - older people and disabled bus pass

The concessionary fares scheme is administered by Hampshire County Council, this includes the Older person's bus pass and Disabled person's travel concessions.

Take a look at Hampshire County Council's website for further information on concessionary fares.

Bus services - comments or complaints

If you have a problem on a bus journey, please let the bus company know first. If you don't feel they have resolved it to your satisfaction, Bus Users UK, an independent organisation that represents bus passengers, may be able to help.

Email, phone or write to them (details below) giving them as much detail as possible, include any copies of correspondence with the bus or coach company. If they can't resolve it, they are partners in the Bus Appeals Body who will make a decision about your complaint.

Bus Users UK
PO Box 119
TW17 8UX

Tel: 01932 232574

Email: enquiries@bususers.org Website: Bus Users UK website

Hampshire County Council only has direct influence over bus services supported under contract so is only able to offer limited help if the complaint relates to a commercial service.

If you wish to contact the county council, you can telephone them on 0845 603 5633. It is helpful if you keep the ticket from your journey as this will assist in the investigation of the matter.

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