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Bus services in Basingstoke
Commercial bus services within the borough and the Centre Shuttle are run by Stagecoach. For information on timetables and bus fares take a look at the Stagecoach website. Newbury and District Limited, Basingstoke Community Transport, and Community First who are responsible for running other individual routes.
Passenger Transport Authority - county and borough council
Basingstoke and Deane Borough Council together with Hampshire County Council, as the Passenger Transport Authority, financially support some services that are regarded as socially necessary. All evening and Sunday services and some rural routes are supported to ensure a vital transport service is maintained. For further information on these services, please contact:
* Calls to 0845 numbers are free on some BT call plans but will cost between 4p (local rate) and 6p (national rate) per minute for BT customers not on a plan. Calls made using other service providers or mobiles may cost more.
If you require more specific details on individual routes Traveline may be able to help.
Basingstoke area - network map
The Basingstoke area network map is available online or from the Travel Information Centre at Basingstoke Bus Station. For further information on bus routes and timetables elsewhere in Hampshire, take a look at the Public Transport Maps webpage or see our transport links webpage for other phone and website details.
The concessionary fares scheme is administered by Hampshire County Council, this includes the Older person's bus pass and Disabled person's travel concessions.
Take a look at Hampshire County Council's webpages for further information on concessionary fares.
Bus service operators' grant
From 1 January 2014, the Department for Transport (DfT) have paid an annual grant to eligible local authorities in England to replace the “Bus Service Operators' Grant” for tendered services which, up until this time, had been paid direct to the bus operators.
For Basingstoke and Deane this grant is only relevant to the Centre Shuttle contract. The effect on the operator was negligible and it was not considered necessary to take any mitigating action as we were able to maintain the current service with no disruption.
As part of the grant conditions, Basingstoke and Deane Borough Council is required to report on how they have made use of these funds by completing a short survey issued by the DfT, details of which can be found in the 'Devolved BSOG Grant - Annual Outputs Report' documents below.
Bus services - comments or complaints
If you have a problem on a bus journey, please let the bus company know first. If you don't feel they have resolved it to your satisfaction, Bus Users UK, an independent organisation that represents bus passengers, may be able to help.
Email, phone or write to them (details below) giving them as much detail as possible, include any copies of correspondence with the bus or coach company. If they can't resolve it, they are partners in the Bus Appeals Body who will make a decision about your complaint.
Bus Users UK
PO Box 119
Tel: 01932 232574
Hampshire County Council only has direct influence over bus services supported under contract so is only able to offer limited help if the complaint relates to a commercial service.
If you wish to contact the county council, you can telephone them on 0845 603 5633. It is helpful if you keep the ticket from your journey as this will assist in the investigation of the matter.