Annual Canvass FAQs

Household Enquiry Form (HEF)

I have recently registered for the May 2019 elections. Do I need to respond to this form?

Yes. As this is part of the annual canvass, you must respond to the form to confirm whether the details for the household are correct or not.

There are people listed on the HEF that don't live here, what do I do?

If anyone listed on the HEF is not living at your address, their name/s should be clearly crossed through.

Do I put down everyone who lives here?

You need to include the name and nationality of everyone aged 16 or over who is resident and eligible to register to vote. If there are no eligible residents, you should state why this is the case.

Do I have to fill in the HEF?

By law, you need to provide the information requested on the HEF.

[If looking for more information on the law ] There is a criminal penalty for failing to provide the information required by the HEF to the Electoral Registration Officer of a maximum of £1,000. The penalty for providing false information to an Electoral Registration Officer is imprisonment of up to six months or an unlimited fine.

I received a HEF, but the information needs changing. How can I update it?

Person doesn’t live there
If anyone listed on the HEF is not living at your address, their name can be crossed out.

Names missing
If anyone, aged over 16 and eligible to register to vote, is resident at the property but their details are not on the HEF, please add the name and nationality to the HEF form in section three or respond online at www.householdresponse.com/basingstoke.

Changes
If your nationality has changed or you are now over 76, correct and return the form - we will then make the change. The form will have instructions on how to change your open register choice . For more information about the open register go to Security and privacy FAQs section and read about How do I join or get removed from the open (edited) register.

Do I need to include my email address and phone number on the HEF?

You are invited to include it, but you do not have to. We will use this information only in connection with your registration. It helps us to contact you if there is a problem or if you need us to send a form to you quickly due to a deadline.

I have already returned a HEF, do I need to return the registration form I've received too?

You should complete and return the registration form or register online at www.gov.uk/register-to-vote. The HEF is not a registration form, but instead provides us with information on who lives in your household. This means we can invite other residents to register to vote if we need to. The HEF is the initial part of the process. Once the HEF is returned, we will send any new occupants an Invitation to Register (ITR), which can also be completed online.

I've returned a registration form, do I need to return the HEF I've just received too?

You should complete and return the HEF even if you have registered to vote online or by returning a completed paper form. The HEF provides us with information on who else lives in your household . We need to make sure we have the correct information for the household and can then invite other residents to register to vote if we need to or remove previous residents from your address.

Invitation to Register (ITR)

I have already completed the HEF, do I need to complete this second form?

Yes. You have been sent this second form, the ITR, because you were newly added to the HEF. You need to complete and return this form in order to complete your registration or register online at www.gov.uk/registertovote . There is a potential £80 fine if the form is not completed.

Can I complete the Invitation to Register (ITR) over the phone?

Yes, you can register over the phone by calling 01256 845467. You will need your national insurance number to hand. You can also complete the form online at www.gov.uk/register-to-vote or you can fill in the form and return it by post in the envelope provided. We will write to you to confirm once your registration is successful.

Is this a legal requirement?

Yes. As with the HEF, failure to respond to the form could be met with a fine. In the case of ITRs, the fine is £80.

Security and privacy

Will my details be shared with other organisations?

Using information received from the public, registration officers keep two registers – the electoral register and the open register (also known as the edited register).

The electoral register lists the names and addresses of everyone who is registered to vote in public elections. The register is used for electoral purposes, such as making sure only eligible people can vote. It is also used for other limited purposes specified in law, such as detecting crime (e.g. fraud), calling people for jury service and checking credit applications.

The open register is an extract of the electoral register, but is not used for elections. It can be bought by any person, company or organisation. For example, it is used by businesses and charities to confirm name and address details.

Your name and address will be included in the open register unless you ask for them to be removed. Removing your details from the open register does not affect your right to vote.

For more information about how to remove your details refer to the question below ' How do I join or get removed from the open (edited) register?'

Why do you want my National Insurance number?

When registering to vote, you need to provide your date of birth and National Insurance number. These details are checked against government records to verify your identity. This is intended to make the system more secure.

How do I join or get removed from the open (edited) register?

Using information received from the public, registration officers keep two registers – the electoral register and the open register (also known as the edited register).

The electoral register lists the names and addresses of everyone who is registered to vote in public elections. The register is used for electoral purposes, such as making sure only eligible people can vote. It is also used for other limited purposes specified in law, such as detecting crime (e.g. fraud), calling people for jury service and checking credit applications.

The open register is an extract of the electoral register, but is not used for elections. It can be bought by any person, company or organisation. For example, it is used by businesses and charities to confirm name and address details.

Your name and address will be included in the open register unless you ask for them to be removed. Removing your details from the open register does not affect your right to vote. You can change your opt-out preference at any time by making a request with your full name, address and an indication of whether you wish to be included in or omitted from the edited register. You can do this in writing or over the phone - 01256 845467 . We will also write to you to confirm any change.

What is the open (edited) register?

Using information received from the public, registration officers keep two registers – the electoral register and the open register (also known as the edited register).

The electoral register lists the names and addresses of everyone who is registered to vote in public elections. The register is used for electoral purposes, such as making sure only eligible people can vote. It is also used for other limited purposes specified in law, such as detecting crime (e.g. fraud), calling people for jury service and checking credit applications.

The open register is an extract of the electoral register, but is not used for elections. It can be bought by any person, company or organisation. For example, it is used by businesses and charities to confirm name and address details.

Your name and address will be included in the open register unless you ask for them to be removed. Removing your details from the open register does not affect your right to vote.

Contact details


Electoral Services team

If you have an enquiry about electoral services, send a message to the Electoral Services Team

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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