Report a bin collection issue

If you're unhappy with how our crews have collected your waste, recycling, glass or garden waste, please let us know.

You can report the following issues:

  • Your bin or container not being returned to its collection point.
  • Your bin or container blocking access.
  • Crews using your bin or container to carry others waste.
  • Rubbish or waste being left in the road.
  • Bins or containers not being fully emptied.
  • Excess waste, recycling or garden waste not being taken.
  • Crews damaging your property.
  • Recycling being moved into your waste bin.
  • Crews throwing your containers around.

If we've missed your bin, please report it using our missed bin collection form.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm