Community based floating support

Community based support is housing related support provided by some of our partner organisations. This kind of support is usually a free service to the customer and is for a temporary period.

First Point are providers of community based floating support and work with clients to maintain tenancies, develop independence and prevent the risk of losing accommodation through eviction. They can also help with other issues such as:

  • Advocating with landlords and housing associations
  • Making and managing appointments (even going with you if requested)
  • Managing bills and compiling a budget
  • Setting up repayment plans
  • Filling out forms
  • Accessing support services
  • Claiming benefits or appealing a decision
  • Support through eviction proceedings – including supporting you in court
  • Housing searches
  • Improving your quality of life through signposting and referral to courses, groups, community projects and volunteering
  • Confidence building to increase your independence and live the life you want

You can attend one of the drop-in sessions to discuss your issues. Please see the timetable below.

Place Time Day
The Orchard 10am to 2pm Monday, Tuesday, Thursday and Friday
Camrose Centre
(Homeless and vulnerable adults)
11am to 1pm Tuesday
Joshua Tree
69 Worting Road, Basingstoke
11am to 1pm Fridays (fortnightly)
YMCA 10.30am and 12.30pm Fridays (fortnightly)

Alternatively you can call First Point on 01256 423805 or visit the website

If you are a professional and would like to make a support request for a client you are working with, please complete the referral form.

Contact details


Housing Services team

If you need some advice about housing, send a message to the Housing Team.

Telephone: 01256 844844

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm