Concerned about a vulnerable person or need help yourself

If you need urgent support or additional care, please call the helpline on 0333 370 4000.

If you need support, would like to volunteer or you have set up or want to set up a group to help people please visit BVA website via the link below or call 01256 423816

Basingstoke Voluntary Action (BVA) website

Community Hub
  • We are working with Basingstoke Voluntary Action to co-ordinate support for vulnerable residents during the COVID-19 outbreak.

  • Privacy statement

    Basingstoke and Deane Borough Council Privacy Notice - Sharing of vulnerable persons’ information for the COVID-19 Pandemic

    Basingstoke and Deane Borough Council is working with Community Hubs, through the Basingstoke Voluntary Action (BVA) to provide support and assistance to vulnerable residents.

    Information on residents requiring assistance is provided to the borough council by Hampshire County Council, where residents register for support through the Coronavirus Hampshire Helpline.

    Information is shared to:

    • facilitate the health and wellbeing of people who are extremely vulnerable
    • ensure they can obtain essential supplies (groceries and medicine)
    • enable access to social contact and support with basic care needs

    The Council, as a data controller for the personal data shared by the Coronavirus Hampshire Helpline, or collected directly from residents, undertakes to:

    • access and process the information only for the purpose of delivering the service
    • comply with data protection legislation at all times and not transfer information outside the UK or European Economic Area
    • only process the information for as long as is necessary to deliver the service
    • only share or allow access to the information where it is strictly necessary

    The Council also undertakes to ensure that any third party with whom we share the information, including our systems suppliers, shall meet the requirements above and has in place suitable technical, security and organisational to protect the information.

    The legal basis for the council to process and share the information is provided by the General Data Protection Regulation (GDPR) Article 6 (1) (e) public task. The council is relying on GDPR Article 9(2) (g) substantial public interest and paragraph 6, Schedule 1 of the Data Protection Act 2018 'governmental purpose' to process and share special category (sensitive) personal information such as people's health information.

    The third parties with whom the council will be sharing necessary and relevant information are the Basingstoke Voluntary Action (BVA) and Community Hubs, as who are all working together to ensure a coordinated response to Basingstoke and Deane residents and to provide the service to extremely vulnerable people. A list of Community Hubs can be found on the BVA website at the link provided below:

    Community Hubs

    This may entail staff and/or volunteers from BVA and staff and/or volunteers working in other voluntary sector organisations contacting people directly, by telephone where possible, to offer them services and support, including help with shopping or food deliveries, regular outbound calls/welfare checks, prescription drop-off support and other forms of assistance as agreed with the person such as dog walking.

    Basingstoke and Deane Borough Council and the BVA will obtain consent from the person to proceed with any calls and to sharing their information with any other third parties.

    In situations where a person is believed to be at risk of harm, their information may be shared with other relevant people or organisations to safeguard them from harm or to protect their vital interests.

    Any queries or concerns about how the Council processes and shares the information or requests for access to personal information should be directed to the Data Protection Officer, Basingstoke and Deane Borough Council at dpo@basingstoke.gov.uk or by telephone 01256 845369.

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  • If you know of someone who is vulnerable or you need help as you have no help available through friends, family or neighbours please complete the form below so that a Community Hub team member can contact you or the vulnerable person.

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  • Please complete the online form on the GOV.UK website as detailed in the letter sent to you.

  • Details of vulnerable person

  • Please provide your details

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  • Please provide company details and the person to contact who will be dealing with this

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  • To help us avoid abuse of our system, please enter the correct answer to the question below:

 

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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