Complaint form

Please complete this form if you would like to complain about a service provided by Basingstoke and Deane Borough Council.

If your complaint is about a service provided by Hampshire County Council, for example pot holes or street lighting please visit Hampshire County Council's complaints page.

If you are a resident of the borough and don't already have a My Basingstoke account, you will be asked if you would like to sign up for one but you don't have to you can continue as a guest.

The benefits of having a My Basingstoke account, you will only need to enter your email and password once to be able to access other council services:

  • Make payments to us
  • Find out what days your waste and recycling will be collected
  • Sign up for the garden waste collection service
  • Request a larger recycling bin
  • Report issues such as fly-tipping, graffiti and litter in your area
  • Make a complaint
  • Order tickets for certain seasonal events and pay via our secure payment facility.
  • Renew business and residential parking permits and pay via our secure payment facility.
  • Pre-populate your personal details on many other forms, saving you from having to enter them again every time.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm