What is a complaint?
A complaint is an expression of dissatisfaction about the standard of service and/or its delivery, lack of action by the council, its staff or its agents, council policy, or attitude and/or behaviour of council staff.
What is not a complaint?
- A request for service (e.g. noise problem, missed bin collections etc.).
- A request for information or an explanation of council policy (e.g. level of Council Tax set).
- Matters for which there is a right of appeal to an independent tribunal (e.g. planning applications).
- Petitions.
- Objection of Traffic Regulation Orders.