Face to face advice
If you want to visit us, you will need to book an appointment. You will then have dedicated time with one of our specialist advisors without waiting in a queue during the opening times
You can book an appointment if you need to come in and see an advisor about any of the following services:
Make a appointment
- Duty planning
For any other enquiry complete a planning enquiry form
- Council tax
To book an appointment with the council tax team call 01256 844844 and select option 3.
The following services are available online - register or sign in to your council tax account
- Pay your council tax.
- Set up a direct debit.
- Register for e-billing.
- Request a copy bill.
- Tell us about a change of address.
- View your account statement.
- View your balance and instalments.
- View any outstanding payments.
- Apply for a single person discount.
- View any discounts or exemptions we have applied to your account.
- Claim a credit.
For any other enquiry complete a council tax enquiry form
To book an appointment with the housing team please call 01256 844844 and select option 2
For any other enquiry complete a housing enquiry form.
To book an appointment with the benefits team please call 01256 844844 and select option 2.
For any other enquiry complete a benefits enquiry form
To book an appointment with the licensing team please call 01256 844844 and select option 5.
Contact our teams direct
- Bins and recycling
For any other enquiry complete a waste and recycling enquiry form
- Planning enforcement
- Elections and voting
For any other enquiry complete an electoral services enquiry form
If the service you require isn’t in the list please use our general enquiry form.
Text Relay Service
Deaf and hard of hearing customers who wish to use the Text Relay Service, please dial 18001 followed by 01256 845276.
Information in a different format
Do you need any of the information on our website in a different format, for example:
- large print
- audio tape
- in an alternative document type.
Please contact us by completing our 'Information in a different format' online form or phone 01256 844844.