Coronavirus (COVID-19)

Last updated: 25 September 2020 at 10am

This page provides you with the latest information on Coronavirus (COVID-19). The government is making regular announcements in response to the ongoing outbreak.

Autumn COVID-19 graphic

Current situation - what you can and can't do

Keep Hampshire Safe is an information and communications campaign supports the delivery of Hampshire's Local Outbreak Control Plan.

To help control the virus and protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least a metre away from people not in your household

If you are feeling unwell, get a test and do not leave home for at least 10 days.

Following the Prime Minister’s statement on Wednesday 9 September, a number of new measures are set to come into effect.

The new measures include the following:

  • From Monday 14 September it will not be possible to meet with people from other households socially in groups of more than six. This will apply indoors and outdoors, including in private homes. Education and work settings are unaffected.
  • Businesses will have a clear duty to support NHS Test and Trace. From Friday 18 September, it will be mandatory for certain businesses to have a system to collect NHS Test and Trace data, which must be kept for 21 days.

Visit the government webpages for the latest guidance and information.

Guidance in different languages

View the guidance in different languages for people having to self-isolate with COVID-19 (or suspected) on the GOV.UK website.

Council updates

The council's COVID-19 response

Our COVID-19 booklet gives a snapshot of the council’s response to the COVID-19 pandemic. This includes an overview from the Leader and infographics showing figures about some of the things we did between Monday 16 March and Friday 31 July 2020.

Council meetings

All committee, Cabinet and Council meetings are now being held virtually and are live streamed on the council's website in the same way as they would normally be webcast to allow residents to watch the committee meetings live.

Find out more information on upcoming virtual council meetings.

Service updates

Find out the latest updates and further information on how our services have been affected by COVID-19.

Bin collection updates

Read the latest bin collection service updates and answers to FAQs.

Safe shopping guidance

Read the latest guidance for staying safe and protecting others when shopping during the pandemic.

Community hub

Working with Basingstoke Voluntary Action and others, we are helping coordinate community support during the pandemic.

Get information on the support available for communities, including the careline set up to support vulnerable residents.

Council tax support

Following the government’s announcement of a new Hardship Fund to help vulnerable residents pay their council tax, we received further guidance on the measures and implemented some changes.

Read the latest information on the changes to help vulnerable residents pay their council tax.

Do you know someone who is not online?

Can you help to share important information on how to receive help and support, as well as changes to our services during the COVID-19 outbreak?

If you know someone who is not online like a neighbour, friend or family member, we would greatly appreciate your help to pass on important information. Find our printable newsletter on important COVID-19.

Advice, support and guidance for businesses

The government has put in place a number of measures to support businesses affected by the COVID-19 pandemic.

Following the government’s announcement, we have received further guidance and put in place measures to support eligible businesses.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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