COVID-19 - Bins and recycling

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Last updated: 23 July 2021 at 7.55pm

Important bin collection update

Unfortunately we have been unable to complete some waste and recycling rounds today. Vehicle breakdowns in the heat this week have contributed to the backlog and we are currently experiencing a high level of staff absence due to waste collection employees being required to self-isolate.

Eight crews are going out tomorrow (Saturday 24 July), aiming to complete all of the outstanding collections. If your whole street has been missed, please continue to leave your bin out in its usual collection place.

If it is just your household's bin collection that has been missed, you can report this by completing an online missed bin form.

The number of staff now able to work owing to self-isolation means we now have to suspend other services to try to protect the waste and recycling collections, as far as possible. Therefore, we will not be able to carry out next week’s scheduled garden waste collections in Basingstoke and Deane.

We hope to be able to collect garden waste on the next date due, a fortnight after that, if possible, but it will depend on staffing levels nearer the time. We will take extra garden waste in that next collection and will consider extending the number of collections to make up for those that are missed if we cannot collect them.

We apologise for the inconvenience that will be caused. But we hope residents understand that maintaining waste and recycling collection services as far as possible, while protecting our frontline staff and ensuring they are doing all they can to reduce the spread of the virus, is our priority.


Household (black/grey bin) waste

I have maggots in my bin, what should I do?

If you are concerned about maggots, please take a look at 'how to stop maggots in your rubbish bin'.

Flies are naturally attracted to rubbish, but there are a number of ways you can minimize the maggots finding their way into your bin.

• Make sure your bin closes firmly – avoid overloading your grey waste bins, so that the lid does not shut properly.

• Cover all food left out on your kitchen counter and use fly spray or fly papers in your home to keep it fly-free.

• Rinse food packaging – including recyclable containers – before putting them into the bin.

• Make sure food scraps are kept in a sealed container in the kitchen, or even the freezer, until they can be disposed of on your collection day.

• Wrap disposable nappies, the contents of litter trays or other pet waste, and meat or fish scraps before putting them in the bin.

In hot weather, empty your kitchen bin more often and store the contents in a cool place.

Will waste collections move to fortnightly again?

We, along with our waste and recycling contractor Serco, have reviewed staffing and are content a weekly service can be sustained as lockdown measures continue to relax. We will continue to do this in line with monitoring the situation with the pandemic to assess if we need to change frequency of collections again.

Why have you gone back to weekly collections when there is a climate emergency and people are recycling more?

We are aware that many of you are supportive of a fortnightly collection and made great efforts to reduce your waste and recycle more during this challenging period and we urge everyone to keep up this effort and only put out your waste bin when you need to. We always said this would be a temporary measure to protect the crews during the pandemic and to ensure we could sustain a reliable waste, recycling and clinical waste collection service during the crisis. Any long term changes would be subject to a full review and be part of a democratic decision making process.

I am a clinical waste customer, what will happen to my collection?

Clinical waste collections have not been affected during this time, please use the service as you normally would.

Does the bin crew wear PPE?

Serco has issued face masks or face coverings to all staff, which must be worn unless medically exempt, when travelling in vehicles containing more than one person. As per government guidance there is no requirement to wear a mask when working outside.

Recycling collections

We are currently experiencing a high number of waste collection staff being required to self-isolate, having been contacted by the NHS Test and Trace app. As a result residents may find that there is some disruption to collection services. Please continue to leave your bin out in its usual collection place and the crew will return as soon as possible.

If only your bin, rather than the whole street, has been missed, please complete a missed bin form.

Garden waste collections

Garden waste collection will have to be suspended week commencing Monday 26 July 2021.

Visit our garden waste webpage for further information on the service.

Healthcare waste

Collections running as normal.

Assisted collections

If you currently receive an assisted bin collection from us, we will continue to provide you with this service. Letters are being sent out to all customers who have assisted collections.

Bin deliveries

While we aim to deliver your container within 15 working days we are experiencing delays due to high demand. Please allow up to 30 working days.

Recycling bring sites

The bring sites are all open with the exception of Morrisons.

Many textile and clothing banks are currently closed. Please do not leave bags around these banks.

Household waste and recycling centre (the tip)

The HWRC at Wade Road in Basingstoke is managed by Hampshire County Council. Before visiting the tip, you need to make a booking on the county council's website.

For further information and to book an appointment to visit one of the county council's HWRCs, visit Hampshire County Council's website.

Bulky waste collections

We are providing a normal service and you can book a collection for bulky household items.

General waste and recycling FAQs

What shall I do with my rubbish if someone in my home has or suspects they have Coronavirus?

Guidance states: Personal waste (such as used tissues) and disposable cleaning cloths should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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