COVID-19 Community hub

Last updated: 26 March 2021 at 1.45pm

Hampshire-Coronavirus Helpline green banner

The Hampshire Coronavirus Support and Helpline provides advice and help from 9am to 5pm, Monday to Friday and between 10am and 3pm at weekends.

The Connect to Support Hampshire website features a directory of helpful guidance ranging from helplines to advice on keeping your home warm.

For anyone who would like to offer help and support to vulnerable people within their community there is guidance available on how to do this safely on the GOV.UK website.

Support available during COVID-19 restrictions

Do you need or know someone else who needs support during the national lockdown? Here is some information on what you can do.

I am worried about going out to buy food

Most large supermarkets offer home delivery services and you can contact them to order food and book delivery slots to have your groceries delivered straight to your home. Alternatively, you can ask a friend, relative or neighbour to do some food shopping for you or visit your local supermarket at quieter times.

I am worried about going out to collect my prescription

Your local pharmacy may offer a prescription delivery service. Give your pharmacy a call and see what support they can offer. If your pharmacy doesn’t offer this service you may want to use a different pharmacy or you can ask a friend, relative or neighbour to collect your prescription for you.

I don’t have anyone to help me

The Hampshire Coronavirus Support and Helpline operates from 9am to 5pm, Monday to Friday and between 10am and 3pm at weekends. You can contact the helpline on 0333 370 4000 and someone will be able to provide you with advice or refer your request for support to the local community hub.

Although the helpline will resolve complex cases, most other enquiries will be passed to Basingstoke Voluntary Action to arrange local support from a community hub, such as deliveries of food.

If you would like to volunteer, are thinking about starting a group in your area, please visit BVA's volunteering page, email contact@bvaction.org.uk or call 01256 423816 to register your group and find contact details for accessing guidance and support.

What should I do if I am worried about someone else?

If you are worried about a family member, friend or neighbour and think they need additional support during the pandemic, please get in touch with the Hampshire Coronavirus Support and Helpline to register this on 0333 370 4000. The helpline is available from 9am to 5pm, Monday to Friday and between 10am and 3pm at weekends.

How we will protect your information

Basingstoke and Deane Borough Council Privacy Notice sharing of vulnerable persons’ information for the COVID-19 Pandemic

Basingstoke and Deane Borough Council is working with Community Hubs, through the Basingstoke Voluntary Action (BVA) to provide support and assistance to vulnerable residents.

Information on residents requiring assistance is provided to the borough council by Hampshire County Council, where residents register for support through the Coronavirus Hampshire Helpline.

Information is shared to:

  • facilitate the health and wellbeing of people who are extremely vulnerable
  • ensure they can obtain essential supplies (groceries and medicine)
  • enable access to social contact and support with basic care needs

The Council, as a data controller for the personal data shared by the Coronavirus Hampshire Helpline, or collected directly from residents, undertakes to:

  • access and process the information only for the purpose of delivering the service
  • comply with data protection legislation at all times and not transfer information outside the UK or European Economic Area
  • only process the information for as long as is necessary to deliver the service
  • only share or allow access to the information where it is strictly necessary

The Council also undertakes to ensure that any third party with whom we share the information, including our systems suppliers, shall meet the requirements above and has in place suitable technical, security and organisational to protect the information.

The legal basis for the council to process and share the information is provided by the General Data Protection Regulation (GDPR) Article 6 (1) (e) public task. The council is relying on GDPR Article 9(2) (g) substantial public interest and paragraph 6, Schedule 1 of the Data Protection Act 2018 'governmental purpose' to process and share special category (sensitive) personal information such as people's health information.

The third parties with whom the council will be sharing necessary and relevant information are the Basingstoke Voluntary Action (BVA) and Community Hubs, as who are all working together to ensure a coordinated response to Basingstoke and Deane residents and to provide the service to extremely vulnerable people. A list of Community Hubs can be found on the BVA website at the link provided below:

View to location of the Community Hubs on the Basingstoke Voluntary Action website

This may entail staff and/or volunteers from BVA and staff and/or volunteers working in other voluntary sector organisations contacting people directly, by telephone where possible, to offer them services and support, including help with shopping or food deliveries, regular outbound calls/welfare checks, prescription drop-off support and other forms of assistance as agreed with the person such as dog walking.

Basingstoke and Deane Borough Council and the BVA will obtain consent from the person to proceed with any calls and to sharing their information with any other third parties.

In situations where a person is believed to be at risk of harm, their information may be shared with other relevant people or organisations to safeguard them from harm or to protect their vital interests.

Any queries or concerns about how the Council processes and shares the information or requests for access to personal information should be directed to the Data Protection Officer, Basingstoke and Deane Borough Council at dpo@basingstoke.gov.uk or by telephone 01256 845369.

I was in the clinically extremely vulnerable category. What do I need to do?

As part of the government's roadmap to unlock COVID-19 restrictions, those who have previously been advised to shield will shortly receive a new letter confirming they no longer need to do this from 1 April 2021.

However, the government is recommending those who are clinically extremely vulnerable to take extra precautions to protect themselves.

If you are in the clinically extremely vulnerable category and have no-one to help you, contact the Hampshire Coronavirus Helpline and Support on 0333 370 4000 and someone will be able to provide you with advice or refer your request for support to the local community hub. The helpline is open from 9am to 5pm, Monday to Friday and between 10am and 3pm at weekends.

Image of a grey haired lady with the text 'Coronavirus update: Do you know anyone who wouldn't have seen our online messages? Please help by passing on information about changes to bin collections and other council services.'

Finding it hard to be at home?

Our webpage on sources of support during COVID provides information on a number of local and national charities continuing to provide support on issues such as mental health, loneliness and domestic abuse during lockdown.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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