COVID-19 Retail Relief 2020/2021

Due to the recent pandemic the government have now opened the Retail Relief criteria further for the financial year commencing 1 April 2020. This has been increased to 100% Relief on your business rates bill, this must be applied after mandatory and other discretionary reliefs have been applied. This is for properties which are occupied, wholly and mainly used for the points below, or reasonable accessible to visiting members of the public. Therefore, hereditaments, which are occupied but not wholly or mainly used for the qualifying purpose, will not qualify for the relief.

If the business occupies more than one property which fall in to the qualifying criteria this can be applied to each eligible assessment.

Qualifying businesses


  • Art galleries (where art is for sale/hire)

  • Bars

  • Betting shops

  • Car hire

  • Car/caravan show rooms

  • Caravan parks and sites

  • Casinos, gambling clubs and bingo halls

  • Charity shops

  • Cinemas

  • Clubhouses, clubs and institutions

  • Coffee shops

  • Dry cleaners

  • Employment agencies

  • Estate agents and letting agents

  • Funeral directors

  • Furnishing shops/ display rooms (such as: carpet shops, double glazing, garage doors)

  • Garden centres

  • Gyms

  • Hair and beauty services (such as: hair dressers, nail bars, beauty salons, tanning shops, etc)

  • Holiday homes

  • Hotels, Guest and Boarding Houses

  • Launderettes

  • Live music venues

  • Markets

  • Museums and art galleries

  • Nightclubs

  • Opticians

  • PC/TV/domestic appliance repair

  • Petrol stations

  • Photo processing

  • Post offices

  • Public halls

  • Pubs

  • Restaurants

  • Sandwich shops

  • Second-hand car lots

  • Shoe repairs/key cutting

  • Shops (such as: florists, bakers, butchers, grocers, greengrocers, jewellers, stationers, off licences, chemists, newsagents, hardware stores, supermarkets, etc)

  • Sport and leisure facilities

  • Sports grounds and clubs

  • Stately homes and historic houses

  • Takeaways

  • Theatres

  • Ticket offices eg for theatre

  • Tool hire

  • Tourist attractions

  • Travel agents

  • Wellness centres, spas, massage parlours

Businesses which do NOT qualify
  • Financial services (eg banks, building societies, cash points, bureaux de change, short-term loan providers)
  • Medical services (eg vets, dentists, doctors, osteopaths, chiropractors)
  • Professional services (eg solicitors, accountants, insurance agents/ financial advisers, tutors)
  • Post office sorting offices

Hereditaments that are NOT reasonably accessible to visiting members of the public.

Due to the current pandemic we are unable to visit the premises. However, if the information which has been provided is not correct and does not fit in to the criteria for Retail Relief guidelines for 2020/21 this will be removed after relevant visits have taken place and backdated charge will be applied from the 1 April 2020.

Retail Relief 2020/21 application form

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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