COVID-19 guidance for shopping

Last updated: 16 April 2021 at 1.50pm

The latest guidance for staying safe and protecting others when shopping during the pandemic is set out below.

Town centre reopening ready to welcome you back

Shopping restrictions in national lockdown

As part of the government’s roadmap to unlock COVID-19 restrictions, non-essential retail and outdoor hospitality is due to reopen from Monday 12 April 2021 and indoor hospitality is due to reopen from Monday 17 May 2021.

Until this date, some shops may still offer click and collect services and some restaurants may offer takeaway services. Please check with individual stores/restaurants.

Find out which shops and businesses are able to stay open.

Face coverings

In England, unless you are exempt you must wear a face covering by law when in setting including shops, supermarkets and indoor shopping centres.

For more information, including a full list of the settings in which you must wear a face covering and who is exempt from wearing a face covering, or for instructions on how to make a face covering, read the government's guidance on face coverings: when to wear one and how to make your own.

Travelling into town

If you are using a council-owned car park in the town centre please consider paying by card or using the free RingGo app which is available to download from the App Store and Google Play.

There are also other ways to get to the town centre, including walking, cycling and public transport. If you use the bus please follow the social distancing measures in place at Basingstoke bus station and on the buses.

Find out more information on the measures Stagecoach has put in place.

Guidance for shopping

  • Social distancing - maintain a safe distance of two metres from all other shoppers and staff – this includes routes into and out of the store.
  • Shopping basket or trolley - ask if it has been sanitised since last being used. If not, sanitise using either your own sanitiser or that provided by the store.
  • Sanitise your hands - when you enter the store, ideally with your own sanitiser or, if available, that provided by the store.
  • Wear a face mask – wearing a face mask in shops, supermarkets and indoor shopping centres is required by law.
  • Don’t delay while shopping or chat with neighbours, friends or store staff as this delays other shoppers being able to enter the store.
  • If you are planning to remain at home for long periods of time, consider buying non-perishable foods.
  • Try to use only one hand (your non-dominant hand) to pick up goods.
  • Try to minimise direct hand contact with food by using available tongs and utensils. While you may ordinarily avoid plastic-wrapping, now might be the time to stick to wrapped/packaged goods.
  • Don’t touch your mouth, nose or eyes.
  • Make a contactless payment if possible.
  • Sanitise your hands on leaving the shop and again when you get into your car, if you use a car.

Read further guidance on how to stay safe and protect others when shopping for essentials.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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