COVID-19 guidance for shopping

We would like to provide you with the latest guidance for staying safe and protecting others when shopping for essentials through the period of disruption caused by COVID-19.

Guidance for shopping


  • Peak shopping times - try to avoid these times, although it may now be difficult to determine when these are

  • Social distancing - maintain a safe distance of two metres from all other shoppers and staff – this includes routes into and out of the store

  • Shopping basket or trolley - ask if it has been sanitised since last being used. If not, sanitise using either your own sanitiser or that provided by the store

  • Sanitise your hands - when you enter the store, ideally with your own sanitiser or, if available, that provided by the store

  • Don’t delay while shopping or chat with neighbours, friends or store staff as this delays other shoppers being able to enter the store

  • If you are planning to remain at home for long periods of time, consider buying non-perishable foods

  • Try to use only one hand (your non-dominant hand) to pick up goods

  • Try to minimise direct hand contact with food by using available tongs and utensils. While you may ordinarily avoid plastic-wrapping, now might be the time to stick to wrapped/packaged goods

  • Don’t touch your mouth, nose or eyes

  • Make a contactless payment if possible

  • Sanitise your hands on leaving the shop and again when you get into your car, if you use a car

You can find out more, including further guidance on how to stay safe and protect others when shopping for essentials, by reading the guidance published by the Chartered Institute of Environmental Health.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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