House to house collections

To carry out house-to-house collections for charitable purposes in the borough you will need a licence from Basingstoke and Deane Borough Council.

View a summary of the regulation relating to this licence

Eligibility criteria

Applications must be on the form which can be downloaded below.

You must be a fit and proper person.

Application evaluation process

The Licensing Team operates a voluntary code of conduct for companies collecting by direct debit and companies wishing to collect by this method are asked to contact the licensing team for further details.

The code of conduct can be downloaded below.

Will tacit consent apply?

No. It is in the public interest that the authority must process your application before it can be granted. If you have not heard within a reasonable period, please contact the us.  You can do this online if you applied through the UK Welcomes service or contact the Licensing team.

Apply online

Apply to run a house to house collection

Notify us of the result of a house to house collection

Redress

Failed Application Redress or Licence Holder Redress
Please contact us in the first instance. You have the right to appeal to the Minister for the Cabinet Office.

Appeals must be lodged within 14 days of the refusal.

Consumer Complaint
We would always advise that in the event of a residents complaint the first contact is made with the collecting company by you - preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, Citizens Advice Bureau will give you advice. From outside the UK contact the UK European Consumer Centre.

Contact details


Licensing team

Telephone: 01256 844844

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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