Report a missed bin collection

All collections are made from the kerbside outside of your property between 7am and 6pm on your specified days. You can find out your collection day, by taking a look at our 'when are my bins collected' web page.

If we've missed your bin, please allow us up to 6pm on the day of collection before reporting it to us, to allow for delays such as weather or roadworks.

You can check below to see why your bin has been missed and providing the bin was not left due to one of the reasons we may not collect, inform us that your bin has been missed by submitting a request below. Our crews will then return before the end of the following day.

You must report your missed bin within 24 hours, otherwise our crews will not return until your next scheduled collection day.

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Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm