Report a missed bin collection

Our collection crews empty bins up to 6pm.

If your bin has not been collected by this time, please check our bin collection updates to see if there has been a problem collecting in your area by clicking on the button below. If there has been a problem, you'll also be able to find out when we will be returning to empty your bin.

Collection Service Update

If your road is not on the list and providing the bin was not left due to one of the reasons we may not collect, we'll try to return to collect by, or on the Saturday of the week your collection was due. Please leave your bin out for collection in your usual collection point and complete the form below.

Our crews will only return to collect your missed bin if it is reported by 5.30pm of the day following the day the collection was due, for example, a missed Monday collection must be reported by 5.30pm on Tuesday.

Missed collections resulting from a vehicle breakdown will be prioritised for collection the following day, including Saturdays.

Online missed bin report
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  • Privacy Statement

  • Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. You can contact the council by phone on 01256 844844, via email to customer.service@basingstoke.gov.uk or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH. The council’s Data Protection Officer can be contacted at dpo@basingstoke.gov.uk

    The personal information you provide will be used to process your request. It is necessary for you to provide this information to us so that we can process your request/provide the service you have requested.

    • We may share your information with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so.
    • We will share your information with Hart District Council, who form part of the joint waste contract with Basingstoke and Deane Borough Council and Veolia, our waste collection contractor, for the purpose providing the assisted collection service.
    • We will not disclose any information to other organisations unless we are required by law to do so or to prevent fraud
    • Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.


    For further details on how your information is used; who we may share your information with; how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement.

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  • Our collection service update page will tell you when we'll return to empty your bin. You don't need to complete a missed bin form.

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  • To help us avoid abuse of our system, please enter the correct answer to the question below:

 

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm