Report a missed bin collection

Our collection crews empty bins up to 6pm.

If your bin has not been collected by this time, please check our bin collection updates to see if there has been a problem collecting in your area by clicking on the button below. If there has been a problem, you'll also be able to find out when we will be returning to empty your bin.

Collection Service Update

If your road is not on the list and providing the bin was not left due to one of the reasons we may not collect, we'll try to return to collect by, or on the Saturday of the week your collection was due. Please leave your bin out for collection in your usual collection point and complete the form below.

Our crews will only return to collect your missed bin if it is reported by 5.30pm of the day following the day the collection was due, for example, a missed Monday collection must be reported by 5.30pm on Tuesday.

Missed collections resulting from a vehicle breakdown will be prioritised for collection the following day, including Saturdays.

Online missed bin report
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  • Our collection service update page will tell you when we'll return to empty your bin. You don't need to complete a missed bin form.

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  • Data Protection notice

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  • Please read our privacy statement.

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Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm