Report a missed bin collection
Our collection crews empty bins up to 6pm.
If your bin has not been collected by this time, please check our bin collection updates to see if there has been a problem collecting in your area by clicking on the button below. If there has been a problem, you'll also be able to find out when we will be returning to empty your bin.
If your road is not on the list and providing the bin was not left due to one of the reasons we may not collect, we'll try to return to collect by, or on the Saturday of the week your collection was due. Please leave your bin out for collection in your usual collection point and complete the form below.
Our crews will only return to collect your missed bin if it is reported by 5.30pm of the day following the day the collection was due, for example, a missed Monday collection must be reported by 5.30pm on Tuesday.
Missed collections resulting from a vehicle breakdown will be prioritised for collection the following day, including Saturdays.