Report a missed bin collection

Our collection crews currently empty bins up to 6pm.

If your bin has not been collected by this time, please leave your bin available for collection from your usual collection point and complete the form below.

Providing the bin was not left due to one of the reasons we may not collect, we'll try to return to collect by, and including, the Saturday of the week your collection was due.

Please also check our collection service update button below to find out if there has been a collection problem in your area and when you can expect your bins to be emptied.

Collection Service Update

Our crews will only return to collect your missed collection if it is reported by 5.30pm of the day following the day the collection was due, for example, missed collections occurring on a Monday must be reported by 5.30pm on Tuesday.

Please note that missed collections resulting from a vehicle breakdown will be prioritised for collection the following day, including Saturdays.

Online missed bin report
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