Report a missed bin collection

Our collection crews will be emptying bins until early evening.

If your bin has not been collected, please check our bin collection updates to see if there has been a problem collecting in your area by clicking the button below.

Collection Service Update

If your road is not on the list and providing the bin was not left due to one of the reasons we may not collect, please phone 01256 844844 to report a missed collection.

Please note that you have until the end of the day, following your scheduled collection day to report that your bin was not emptied. For example, if your bin was due to be emptied on Monday, you have until the end of the working day on Tuesday to report this. You can call us until 5.30pm Monday to Thursday and until 5pm on Friday.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm