Report a missed bin collection

All collections are made from the kerbside outside of your property between 7am and 6pm on your specified days. You can find out your collection day, by taking a look at our 'when are my bins collected' webpage.

If we've missed your bin, please allow us up to 6pm on the day of collection before reporting it to us, to allow for delays such as weather or roadworks.

You can check below to see why your bin has been missed and providing the bin was not left due to one of the reasons we may not collect, inform us that your bin has been missed by submitting a request below. Our crews will then return before the end of the following day.

You must report your missed bin within 24 hours, otherwise our crews will not return until your next scheduled collection day.

Get an update on your collection

To provide you with your missed bin information we first need to know where you live. Different properties on the same street may fall under different rounds, so it is essential that you select your own property and not that of a neighbour.

Please search for and select the property where the collection has not taken place.

Enter a postcode, street name or house name etc.

Privacy notice
We share the information you provide through this form within the organisation, to provide our bin collection services to you. We also share this data with Serco who help us deliver these services, and we have a data sharing agreement in place to do this. We will not disclose any information to other organisations unless we are required to by law, or to prevent fraud.

For further details on how your information is used, how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please view our privacy statement.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm