Why hasn't my waste or recycling been collected?

If your waste or recycling hasn't been collected, firstly, please check your bin collection dates.

Why your household waste bin may not have emptied

• not presented at the kerbside by 6am (May to August) or 7am (September to April) on your collection day
• it contained items which can be recycled, for example glass or plastic bottles
• more than one bin was put out for collection
• bin may be damaged so it can't be lifted safely
• too heavy to lift
• it contains items such as:
• garden waste - a chargeable service is available
• bricks, rubble and soil
• wood
• paint cans
• DIY material (including tiles)
• carpet
• hot ashes (including barbecue ash)
• commercial/industrial waste
• poisonous or noxious waste
• clinical waste - a free collection service is provided
• scrap metal.

Why your recycling bin may not have been emptied

• not presented at the kerbside by 6am (May to August) or 7am (September to April) on your collection day
• contaminated with non-recyclable items, for example black sacks of waste, plastic packaging or polystyrene
• contains glass bottles or jars - these should be placed in your glass recycling box or bin
• bin may be damaged so it can't be lifted safely.

Find out more information on what can and can't be put in your recycling bin by visiting our webpage - What can I put in my recycling bag or bin?

Why your glass box or bin may not been emptied

• not presented at the kerbside by 6am (May to August) or 7am (September to April) on your collection day
• your glass box was overfilled - please collect or order an extra box
• contain glass that cannot be recycled, such as drinking glasses, light bulbs, glass panes, lead crystal glass, glass ovenware.

Why your garden waste bag may not been emptied

• not presented at the kerbside by 6am (May to August) or 7am (September to April) on your collection day
• contains food waste, fruit and vegetable peelings
• contains soil, turf, stones or rubble
• too heavy to lift, you will need to remove some garden waste before your next collection.

For more information on what can and can't be put in your garden waste sack, please take a look at our garden waste collection webpage.