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Report a missed bin collection

If your rubbish, recycling, or garden waste bin hasn't been collected, please wait until after 6pm on your collection day to let us know. If your bin hasn’t been collected by this time, please use this form to report your missed bin. You should complete the missed collection form within two working days of your planned collection date.

If you are unsure when your bin should be collected, check your collection day.

Reasons why collections are missed

If we didn't collect your rubbish, recycling, or garden waste it might be because:

  • a bin or box was left where it can't be seen. Bins should be placed on the pavement where they can be seen
  • a bin or box was put out after 6am on the day of collection and the team have already collected from your location
  • a vehicle or object obstructed the route
  • other issues out of our control such as bad weather or traffic disruptions
  • our vehicles are regularly serviced but can break down and we won’t always be able to replace with another vehicle
  • your garden waste was frozen and stuck inside the bin

If we can't collect your bin or box, we will return to collect as soon as we can. Otherwise collection will take place on the next scheduled day.

Your details

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Please search for and select the address for where you'd like to check the current collection status or report that a collection was missed.

Enter a postcode, street name or house name etc.

If you'd like us to send you a record of your completed request as confirmation of receipt, please provide us with your email address.

Collection service and request validation

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For which collection service are you checking the current collection status or reporting a missed collection?

Privacy notice

We share the information you provide through this form within Hart District Council, to provide our bin collection services to you. We also share this data with Basingstoke and Deane Borough Council and Serco who help us deliver these services. We have a data sharing agreement in place to do this. We will not disclose any information to other organisations unless we are required to by law, or to prevent fraud.

For further details on how your information is used, how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement.