Report a missed collection

All collections are made from the kerbside outside of your property between 6.30am and 8pm on your specified days. If you don't know your specified day please visit the my area section on our website.

If we've missed your bin, please allow us up to 8pm on the day of collection before reporting it to us, to allow for delays such as weather or roadworks.

Providing the bin was not left due to one of the reasons we may not collect, your missed bin will then be collected before the end of the following day.

Get an update on your collection

To provide you with your missed bin information we first need to know where you live. Different properties on the same street may fall under different rounds, so it is essential that you select your own property and not that of a neighbour.

Please search for and select the property where the collection has not taken place.

Enter a postcode, street name or house name etc.

Privacy notice
We share the information you provide through this form within the organisation, to provide our bin collection services to you. We also share this data with Basingstoke & Deane Borough Council and Serco who help us deliver these services, and we have a data sharing agreement in place to do this. We will not disclose any information to other organisations unless we are required to by law, or to prevent fraud.

For further details on how your information is used, how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please visit

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