Report a missed bin collection

We aim to return for a missed bin within two working days. However, we are experiencing a few delays and appreciate your patience.

All collections are made from the kerbside outside of your property between 6.30am and 8pm on your specified days. If you don't know your specified day please visit the my area section on our website.

If we've missed your bin, please allow us up to 6pm on the day of collection before reporting it to us, to allow for delays such as weather or roadworks.

Providing the bin was not left due to one of the reasons we may not collect, your missed bin will then be collected before the end of the following day.

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