If your rubbish, recycling, or garden waste bin hasn't been collected, please wait until after 6pm on your collection day to let us know. If your bin hasn’t been collected by this time, please use this form to report your missed bin. You should complete the missed collection form within two working days of your planned collection date.
If you are unsure when your bin should be collected, check your collection day.
If we didn't collect your rubbish, recycling, or garden waste it might be because:
If we can't collect your bin or box, we will return to collect as soon as we can. Otherwise collection will take place on the next scheduled day.
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Please search for and select the address for where you'd like to check the current collection status or report that a collection was missed.
If you'd like us to send you a record of your completed request as confirmation of receipt, please provide us with your email address.
For which collection service are you checking the current collection status or reporting a missed collection?
We share the information you provide through this form within Hart District Council, to provide our bin collection services to you. We also share this data with Basingstoke and Deane Borough Council and Serco who help us deliver these services. We have a data sharing agreement in place to do this. We will not disclose any information to other organisations unless we are required to by law, or to prevent fraud.
For further details on how your information is used, how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement.