My Basingstoke account feedback

Currently, if you sign up for a My Basingstoke account, you only need to enter your details once to be able to:

  • Check your council tax account
  • Make payments to us
  • Find out what days your waste and recycling will be collected
  • Sign up for the garden waste collection service
  • Request a larger recycling bin
  • Report issues such as fly-tipping, graffiti and litter in your area
  • Make a comment, compliment or complaint
  • Order tickets for certain seasonal events and pay via our secure payment facility.
  • Renew business and residential parking permits and pay via our secure payment facility.
  • Pre-populate your personal details on many other forms, saving you from having to enter them again every time.

We want to offer you an improved service through My Basingstoke and would appreciate your feedback.

My Basingstoke feedback
  • Privacy Statement

  • Basingstoke and Deane Borough Council is the data controller for the personal information you provide on this form. You can contact the council by phone on 01256 844844, via email to or by writing to us at Civic Offices, London Road, Basingstoke RG21 4AH. The council’s Data Protection Officer can be contacted at

    The personal information you provide will be used to process your request. It is necessary for you to provide this information to us so that we can process your request/provide the service you have requested.

    • We may share your information with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so.
    • We will not disclose any information to other organisations unless we are required by law to do so or to prevent fraud.
    • Your personal details will only be held as long as is needed for this purpose and in accordance with our retention policy.

    For further details on how your information is used; who we may share your information with; how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please read our privacy statement.

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  • Text and email alerts

    Although we do not currently offer this service, we are looking for your feedback on what you might be interested in receiving via a text or email alert.

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  • What alerts would you like to receive?

  • Contact details

    You do not need to provide contact details, but it would help us if we need to clarify any of your responses if you provided your name and a contact telephone number or email address.

  • To help avoid abuse of our system, please enter the correct answer to the question below:


You can sign up for an account now, by visiting the My Basingstoke webpages.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm
Give us feedback