Duty planning service

Last updated: 19 July 2021 at 00:01am

The duty planning service offers advice on small scale domestic (excluding new dwellings) and small scale business projects only.

The Duty Planning Service is available via phone appointment only. To make a phone appointment to speak to a duty planning officer please call 01256 844844 and an adviser will book a phone appointment for you with a duty planning officer.

The length of the appointment will be 15 minutes and they are available Tuesday to Thursday from 8.45am to 1pm (last appointment is 1pm). Bookings can be made up to one week in advance, but with a minimum of one working days’ notice.

When booking your appointment you will be asked to provide details of the proposed development and its location. The more information you provide when booking your phone appointment, the more informed the officer’s advice will be. The duty officer may contact you before the phone appointment to discuss whether you have any plans that might enable them to give you the best advice.

What does the duty planning service offer?

The planning officer will be able to give you verbal advice on your proposals and provide guidance on how to proceed. No written advice will be available through this process. If a written response is required, you will need to follow the written submission process.

If the details provided when booking the appointment fall outside of the scope of the duty planning service then the Duty Planning Officer will contact you to cancel the appointment and you will be advised to follow the written submission process.

Please note there will be no opportunity to review the detailed planning history of a site while discussing proposals with the Duty Planning Officer. You can research the planning history prior to your appointment.

Should you require advice on more complex planning matters than those outlined above, you will need to follow the written submission process.

If you require advice on more complex planning matters than those outlined above, you will need to follow the written submission process. If in doubt as to whether your enquiry falls within the duty planning service please phone us on 01256 844844.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm
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