Duty planning service

In light of the ongoing situation with regards to the coronavirus (Covid-19), we are temporarily suspending face to face appointments for our Duty planning service from Monday 23 March until further notice.

Instead you can receive Duty planner officer advice by calling the council on 01256 844844 and selecting option 4 for the Contact Centre. This service will be for duty planning officer queries only on small scale domestic (excluding new dwellings) and small scale business projects only.

You will need to provide your details and details of your proposal which will be passed on to the duty officer who will contact you by phone/email. The only change in the duty service is that the advice will no longer be given face-to-face.

Thank you for your cooperation.

Visitors seeking advice on more complex planning matters than those outlined above will need to follow the written submission process. If in doubt as to whether your enquiry falls within the duty planning service please phone us on 01256 844844.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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