Recycling collection service

Read the latest bin collection service updates and answers to FAQs

Collections can take place anytime between 7am and 6pm.

We provide a fortnightly recycling collection for all residents.

It's important to get recycling right. Collecting the wrong items can lead to good material being sent for incineration.

Your recycling must be clean, dry and loose in your bin and not in plastic bags or a black sack. Bagged recycling is treated as waste and incinerated. Find out what you can put in your recycling bin or bag.

Large cardboard boxes that won't fit in your green recycling bin, you can either put them out with your bin on the day of collection, or recycle them at the Household Waste Recycling Centre at Wade Road. Please flatten or cut up big boxes first.

Please do not leave cardboard out by your recycling bin for collection if it is raining, if it gets wet it will not be collected. Keep for next collection or cut up and put it in the bin.

Please make sure your property number is clearly displayed on your recycling bin, as this helps our crews return bins after emptying. We can send you bin stickers to write your property number on, just complete a bin sticker form and we'll post them to you.

If you don't have a green recycling bin, or need a new one, you can order a replacement bin online.

PDF document Guide to waste and recycling(PDF) [1013 kb]

Recycling in flats

Shared communal bins are provided for waste, recycling and glass. Waste bins are emptied every week and recycling bins are emptied every fortnight.

We want to help you get the most from the waste and recycling service and encourage you to recycle more. Please take a look at our leaflet on waste and recycling services when you share a bin. This handy guide tells you what you can and can't recycle.

Contact details


Recycling team

If you have an enquiry about recycling, send a message to the Waste and Recycling Team

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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