Recycling collection service

We have temporarily changed the frequency of our bin collections and your waste bin will be collected every fortnight to protect the service and bin crews

Find out when your bins will be emptied.


We provide a fortnightly recycling collection for all residents.

It's important to get recycling right. Collecting the wrong items can lead to good material being sent for incineration.

Your recycling must be clean, dry and loose in your bin and not in plastic bags or a black sack. Bagged recycling is treated as waste and incinerated. Find out what you can put in your recycling bin or bag.

If you need a larger green recycling bin, you can request a larger green bin online.

Remember to put your bin out for collection by 7am on your collection day.

Please make sure your property number is clearly displayed on your recycling bin, as this helps our crews return bins after emptying. We can send you bin stickers to write your property number on, just complete a bin sticker form and we'll post them to you.

If you don't have a green recycling bin, or need a new one, you can order a replacement bin online.

Recycling in flats

Shared communal bins are provided for waste, recycling and glass. Waste bins are emptied every week and recycling bins are emptied every fortnight.

We want to help you get the most from the waste and recycling service and encourage you to recycle more. Please take a look at the leaflet - Waste and recycling services when you share a bin. This handy guide tells you what you can and can't recycle.

Contact details


Recycling team

If you have an enquiry about recycling, send a message to the Waste and Recycling Team

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    Basingstoke
    RG21 4AH
  • Opening hours
    Monday to Thursday
    8.30am to 5pm
    Fridays
    8.30am to 4.30pm
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