I am a resident

Do you live in the borough, or are you thinking of relocating to the area? If so this section is for you.

You will find a range of information aimed at residents for example:

If you need housing advice, this website includes a range of information on what options are available and what you need to do to join the housing waiting list. And if you need information on what benefits you may be entitled to - you’ll find it in the Housing and Benefits section.

The Love Basingstoke website gives lots of information about places to visit and things to do in the area.

Want advice on a range of services provided by other councils and public services in the area, such as the registration of births, marriages and deaths, education, health and wellbeing, visit the GOV.UK website.

If you have a question you want to ask, or if you want to share information with the council, get in touch.

My Basingstoke Account

To make it easier for you to access our services online, the MyBasingstoke portal is no longer available. As a result of improvements made to our website, you will now only be asked to log in for services where we require additional security information from you, such as for council tax and benefit account queries.

If you would like to view your council tax and benefit account online, please sign up for an account. This will enable you to get paperless bills, view upcoming payments, change the way you pay, adjust your billing date and upload files to support council tax and benefit claims.

To sign up for or book any other service, such as Garden or Bulky Waste Collection Service please search the service you require by using the search box on the top of the webpage and you will be redirected to the relevant page.

What do I do now that MyBasingstoke is no longer available?

To make it easier for our customers, residents can search for the service they need using the search toolbar on the front page of our website, rather than log into My Basingstoke.

Waste services, such as finding out what day your bin is collected, ordering a new bin or signing up for garden waste and booking bulky waste collection, can be done by visiting our waste webpage.

Residents can also continue to report issues such as fly-tipping, a missed bin, noise nuisance and more more on our report it webpage.

Contact us

  • Contact us online
  • 01256 844844
  • Civic Offices
    London Road
    RG21 4AH
  • Opening hours
    Monday to Friday
    8.30am to 4.30pm